Harsh Kumar
Patiala,Punjab
Summary
Results-oriented Operations and Sales Executive with 7 years of experience in handling business operations, personnel, sales and marketing aspects. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting.
Overview
9
9
years of professional experience
Work History
TERRITORY OPERATIONS EXECUTIVE
IDP Education India Pvt. Ltd
2022.02 - Current
- Contacting new IELTS & immigration businesses across region and getting them onboard with IELTS test (B2B)
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Achieving IELTS test volume targets of every year close to 57000 Students.
- IELTS Test AUDIT - Performed periodic test audits as and when required
- Getting IELTS test registrations from agents & partners
- B2B sales & marketing of IELTS across the region (handling multiple locations like Patiala, Sangrur etc.)
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Customer Relationship Officer
Airtel
2020.12 - 2022.02
- Customer services like network related issues, Device diagnosis and providing solution until the problem is fixed.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Selling Airtel products and services to retail (B2C) and corporate clients (B2B) includes Airtel postpaid ,broadband connections and D2H connections
- Liaised between customers and organization with particular focus on working with sales department.
Retail Sales Executive
Unicorn Info Solutions
2018.08 - 2019.12
- Handling after sales queries ( average 5-6 a day).
- Performed regular competitor analysis to identify opportunities for enhancing offerings or adjusting pricing strategies as needed.
- Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
- Selling Apple products and Accessories to retail and corporate customers
- Identifying and Analyzing the Client Requirements
- Interaction with client Organization and present product demonstration
- Handling visual merchandising of retail store
- Cracking new business avenues through cold call and follow- ups
Experience Consultant
Samsung
2017.08 - 2018.07
- .Conducted routine outreach to support understanding of policies and procedures.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Store visual merchandising and branding
- Managing inventory of 1000+ products.
- Attending walk in customers in a Samsung authorized retail store and identifying their needs
- Generating sales through follow-ups
- Handling after sales queries.
- Conducted thorough market research and analysis to provide data-driven insights for informed decision making.
Retail Sales Associate
Chitkara University,
2016.01 - 2018.01
- Worked as a surveyor for social economic survey conducted by Govt of Punjab
- Mentored junior staff members on best practices in retail sales, improving overall team performance by 50% in the quarter.
Education
MBA - Retail And Marketing
Chitkara Universtiy
Rajpura06.2018
Bacherlors of Commerce - Commerce
Punjabi University
Patiala06.2015
Skills
- Operations Audit
- Asset Management
- Strategic planning and execution
- Team Leadership
- Operational Excellence
- Budget Control
- Business Development
- Marketing
Timeline
TERRITORY OPERATIONS EXECUTIVE
IDP Education India Pvt. Ltd
2022.02 - Current
Customer Relationship Officer
Airtel
2020.12 - 2022.02
Retail Sales Executive
Unicorn Info Solutions
2018.08 - 2019.12
Experience Consultant
Samsung
2017.08 - 2018.07
Retail Sales Associate
Chitkara University,
2016.01 - 2018.01
MBA - Retail And Marketing
Chitkara Universtiy
Bacherlors of Commerce - Commerce
Punjabi University
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