Harsh Munjani
Dubai,UAE
Summary
I am looking for a challenging position with a growth-oriented company that will utilize my skills and experience to their full potential. The position should lead to further career development with more opportunities as the company grows and expands.
Overview
3
3
years of professional experience
Work History
Data Entry Operator
YRJ Technologies
08.2022 - Current
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Scan documents and print files, when needed
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
Customer Care Executive
DR ITM Ltd.
09.2021 - 04.2022
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Hard working
- Dedicated
- Good communication skills
- Analytical skills
- Ability to work under pressure
- Time management
- Ability to plan and prioritize work activities effectively
Personal Information
- Passport Number: X5915491
- Passport Date Of Issue: 24/02/23
- Passport Expiry Date: 23/02/33
- Date of Birth: 02/10/02
- Gender: Male
- Nationality: India
- Marital Status: Unmarried
Languages
English
Hindi
Gujarati
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Harsh Munjani
Timeline
Data Entry Operator
YRJ Technologies
08.2022 - Current
Customer Care Executive
DR ITM Ltd.
09.2021 - 04.2022
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