Harsh Nakrani
Oakleigh South
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Group
01.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed customer feedback effectively to identify recurring issues and implement solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Console Operator
United Petroleum
09.2022 - 01.2023
- Operated control consoles to monitor and manage equipment performance.
- Coordinated with maintenance teams to ensure optimal equipment functionality.
- Trained junior operators on console operations and troubleshooting techniques.
- Developed standard operating procedures for console operation efficiency.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
Corporate Food and Beverage Attendant
Atlantic Group
09.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust.
Team Leader For Bartending Services
Marvel Stadium
10.2022 - 07.2024
- Led team of event staff to ensure seamless execution of high-profile events.
- Monitored team performance, providing feedback and conducting regular performance evaluations.
- Managed inventory and equipment logistics for multiple concurrent events, ensuring readiness and availability.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
BBA - Information Technology
Kaplan Business School
10.2025
No Degree - 12th Commerce
Vasistha Vidhyalaya
07.2021
Skills
- Communication Skill
- Quick Learner
- Food and Beverage Management
- Critical thinking
- Active listening
- Data entry
Certification
Responsible Service of Alcohol
Languages
English
Full Professional
Timeline
Corporate Food and Beverage Attendant
Atlantic Group
09.2024 - Current
Customer Service Representative
Coles Group
01.2023 - Current
Team Leader For Bartending Services
Marvel Stadium
10.2022 - 07.2024
Console Operator
United Petroleum
09.2022 - 01.2023
No Degree - 12th Commerce
Vasistha Vidhyalaya
BBA - Information Technology
Kaplan Business School
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