Harsh Patel
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Medallia
Gandhinagar, Gujarat
08.2021 - 03.2022
- Understanding client needs and offering solutions and support, answering potential client questions and follow-up call questions
- Serving as a liaison between stakeholders and users, monitoring deliverables and ensuring timely completion of deliverables for customer implementations, program enhancements, and expansions
- Translate business requirements for analysts and act as a layer of quality check before client launches
- Sharing Medallia Best Practices with clients across Banking & Finance verticals
- Created and maintained reports and dashboards for key performance indicators (KPIs)
- Participated in the implementation design, setup, and review process
- Completed multiple implementations in B2B, Digital, Logistics, and Contact Centre on the Medallia Platform
- Technologies used: Backend - Amazon EC2 Storage; Frontend - JavaScript, HTML, jQuery, CSS; Interface - XML; Server - (Amazon) SaaS; IDEs - SaaS (MEC, Digital, Conversations - Medallia).
Software Tester and Analyst
OM Tech Software’s
Surat, Gujarat
06.2020 - 07.2021
- Started as an intern and learned various technology such as front end (HTML, CSS, Node, Angular) and backend (PHP, Python) as well as Testing methods
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Utilized automated testing tools (Selenium, JUnit) for regression testing
- Verified functionality of new features and bug fixes by running manual tests.
- Utilized issue tracking tools such as JIRA and Bugzilla to document bugs discovered during testing.
- Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
- Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
Education
Master of Science - Information Technology
Deakin University, Burwood
02.2024
Bachelor of Technology - Information and Technology
G H Patel College of Engineering & Technology, India
04.2019
Skills
- Data Analysis
- HTML and CSS
- JavaScript
- Critical Thinking Skills
- Network Security
- Full-Stack Development
- Machine Learning
- Data Encryption
- Penetration Testing
- Encryption
- Microsoft ASPNET
- Technical Troubleshooting
- Connectivity Troubleshooting
Certification
- Google Data Analytics Professional Certification, 04/2021, 07/2021
- Python Certification, 03/2020, 07/2020
Project
- Other than working on university projects I have also worked on data analysis and machine learning projects
- worked as a team and created Health application with node js
- I have also learning Python and created a CRUD application with Django
Timeline
Business Analyst
Medallia
08.2021 - 03.2022
Software Tester and Analyst
OM Tech Software’s
06.2020 - 07.2021
Master of Science - Information Technology
Deakin University, Burwood
Bachelor of Technology - Information and Technology
G H Patel College of Engineering & Technology, India
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