Harsh Raichura
Moss Vale
Summary
Dynamic professional with a proven track record at Bendigo & Adelaide Bank, enhancing customer relations and retention through targeted marketing campaigns and efficient issue resolution. Skilled in account management and demonstrating exceptional teamwork, I've successfully trained teams and improved satisfaction levels. My approach combines strong interpersonal skills with strategic client retention strategies, fostering loyalty and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Bendigo & Adelaide Bank
10.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
Retention Specialist
Telstra
08.2022 - 09.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Business Support Officer
Fresh Hope Care
01.2021 - 08.2022
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
- Maintained smooth back-office functions to promote efficient business operations.
Care Service Employee
Fresh Hope Care Clelland Lodge Residential Care Service
05.2019 - 08.2022
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
- Promoted a positive atmosphere for patients, families, and staff by maintaining effective communication and collaboration skills.
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
Education
Master of Finance - Accounting And Finance
University of Wollongong
Wollongong, NSW12-2020
Bachelors of Management Studies - Management Studies
University of Mumbai
Mumbai06-2016
Skills
- Customer relations
- Patience and resilience
- Account management
- Account updates
- Schedule management
- Client retention strategies
- Training and mentoring
- Strong interpersonal skills
- Teamwork and collaboration
Certification
- First Aid Certification - Nurse Training Australia.
- Manual Handling Certification- Nurse Training Australia
- Certificate III in Individual Support: Ageing
Languages
Hindi
Native or Bilingual
Marathi
Limited Working
Gujarati
Native or Bilingual
Timeline
Customer Relationship Officer
Bendigo & Adelaide Bank
10.2023 - Current
Retention Specialist
Telstra
08.2022 - 09.2023
Business Support Officer
Fresh Hope Care
01.2021 - 08.2022
Care Service Employee
Fresh Hope Care Clelland Lodge Residential Care Service
05.2019 - 08.2022
Master of Finance - Accounting And Finance
University of Wollongong
Bachelors of Management Studies - Management Studies
University of Mumbai
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