Harsha De Silva
Perth,WA
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Engineer
Sampath Information Technology Solutions Limited
06.2021 - 09.2022
- Company Overview: Assigned to Sampath Bank - BOCI Service Operations
- Website: Not provided
- Monitored ATM, CRM, and COM networks for downtime or irregularities and Routing and Switching (LAN and WAN)
- Provided 1st and 2nd level support using tools like SeeTech and PayMedia
- Reported ATM/CRM/COM breakdowns and logged incidents and generated and distributed ATM/CRM/CDM journals via email (BRA requests)
- Maintained and updated daily team checklists for network performance
- Coordinated with vendors and branch staff to resolve machine faults
- Handled customer and internal branch calls related to machine issues
- Responded to SQL-based alerts (HC12/HC13) for idle or inactive machines
- Configured iNet, Snowflakes, and Voyager for ATM/CRM integration
- Assigned to Sampath Bank - BOCI Service Operations
- Website: Not provided
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Communicated with clients to understand system requirements.
- Installed and configured operating systems, middleware products and databases.
Junior Network Administrator and IT Operations
Asis - Sri Lankan AirLines
02.2017 - 05.2021
- Company Overview: Website: Not provided
- Maintained company-wide network systems ensuring 24/7 connectivity
- Installed and configured LAN, WAN, and wireless systems (Routing and Switching)
- Monitored network performance and conducted regular diagnostics
- Supported airline operations with secure IT access and configurations
- Ensured uptime for internal communication and booking systems and responded to technical incidents and escalated major faults
- Assisted in server maintenance and system upgrades
- Documented system changes and created backup plans
- Website: Not provided
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Created accounts and configured hardware to support onboarding process for new hires.
Education
Master of Information Technology - Cyber Security
Southern Cross University
Perth, Western Australia08-2024
Bachelor of Science - Computer Systems & Network Engineering
SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
01.2021
Skills
- Network troubleshooting
- Routing and switching
- System integration
- Incident management
- Performance monitoring
- Technical support
- Problem solving
- Team collaboration
- Project management
- Network protocols
- Multitasking capacity
Projects
"Votex" Robot Machine due to COVID -20 Pandemic
Votex Robot Machine, due to the COVID-19 pandemic, 06 months, is a robot that can transport up to 20 kg of product to a patient and communicate with the patient remotely via a remote control; 3 team leaders, coding, designing, power management, Arduino Uno, ad-hoc network, NodeMCU server room temperature control system.
Server Room Temperature control System
06 months to control the A/C system in server rooms, 4 members creating an ad-hoc network, coding NodeMCU and DHT-11 sensor.
Modern Solution for Elephant Human Conflict - Research -
(Completed) : Presented in IEEE 2nd INCET 2021 conference
modern solutions for elephant-human conflict research, 12 months human-elephant conflicts are one of the major problems faced by Sri Lankan people. This research is aimed at developing an alternative alerting mechanism system as a solution, four members developing an alarm system, electric power management for the alarm system, earthquake elephant detection analysis, testing the connection between the main system and alarm system, Arduino Uno, sensing and mobility with Wi-Fi, seismology, thermal energy, data analytics, ad-hoc network, NodeMCU
Certification
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified Engineer (RHCE)
- Cisco Certified Network Associate
- Microsoft Certified: Azure Fundamentals (AZ-900)
- VMware Certified Technical Associate (VCTA)
Activities
- Achieve President Award as a scout in Richmond college (2015).
- Secretary in college scout troop (2015).
- Organizing committee member in jamborich centennial International jamboree (2015).
- Member of western band (2012).
- SLIIT FOSS community member.
References
- Dhanusha Wijayaweera, Information Management Officer, City of Nedlands, dwijayaweera@nedlands.wa.gov.au, 0434973576
- Dia Rossides, Senior Learning Advisor, Southern Cross University, dia.rossides@scu.edu.au, 041-209-9442
Timeline
System Engineer
Sampath Information Technology Solutions Limited
06.2021 - 09.2022
Junior Network Administrator and IT Operations
Asis - Sri Lankan AirLines
02.2017 - 05.2021
Master of Information Technology - Cyber Security
Southern Cross University
Bachelor of Science - Computer Systems & Network Engineering
SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
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