Harsha Karunaratna
Summary
Proven leader in property and hospitality management, adept at enhancing customer satisfaction and streamlining operations. At Metro Apartments Melbourne, I spearheaded initiatives that significantly reduced staff turnover and boosted efficiency. Skilled in property inspections and fostering a customer service-focused environment, my strategies consistently deliver tangible results and elevate guest experiences. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
38
38
years of professional experience
Work History
Property Manager
Transmetro Corporation
Melbourne, VIC
07.2003 - 10.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
Duty Manager Supervisor
Oakford Gordon Place
Melbourne, VIC
03.1997 - 07.2003
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Restaurant Manager
Southern Pacific Hotels
Melbourne, VIC
07.1994 - 12.1996
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Manager (Canterbury Tales New Zealand)
Southern Pacific Hotels
Christchurch
10.1988 - 11.1993
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Wait Staff Member
Southern Pacific Hotels
Melbourne, VIC
12.1985 - 10.1989
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
Diploma of Hotel And Catering Operations - Hotel And Motel Management
William Angliss Institute of TAFE
Melbourne, VIC03.1988
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Staff Management
Gardening, Gym Workouts,
I like gardening , when ever there is a chance spend time in the gardening, growing vegetables and flowers.
I use the local gym ,Monash Aquatic and Recreation Centre 3 to 4 days a week.
Traveling overseas
Timeline
Property Manager
Transmetro Corporation
07.2003 - 10.2023
Duty Manager Supervisor
Oakford Gordon Place
03.1997 - 07.2003
Restaurant Manager
Southern Pacific Hotels
07.1994 - 12.1996
Restaurant Manager (Canterbury Tales New Zealand)
Southern Pacific Hotels
10.1988 - 11.1993
Wait Staff Member
Southern Pacific Hotels
12.1985 - 10.1989
Diploma of Hotel And Catering Operations - Hotel And Motel Management
William Angliss Institute of TAFE