Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harsharan Klair

Melbourne,VIC

Summary

Highly motivated retail service professional with strong communication and problem-solving skills seeking a marketing internship to learn from experienced professionals and contribute a fresh perspective. Eager to leverage customer service experience to understand target audiences and develop engaging marketing strategies

Overview

5
5
years of professional experience

Work History

Sales Assistant

Sandler/shq Myer
10.2022 - Current
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Stocked merchandise, clearly labelled items, and arranged according to size or colour.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Picking out the right style of shoe to assist the needs of the customers
  • Unpacking stock whilst serving customers

Retail Sales Team Member

Femme Connection
11.2021 - 03.2023
  • Prioritised helping customers over completing other routine tasks in store.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products
  • Opened and closed store independently.
  • Conducted end-of-day tasks including banking and counting cash.

Team Member

Coles Supermarket
12.2020 - 11.2021
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Accepted click and collect orders and managed all the waves under pressure
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Checked aisles for spills to complete quick clean-up.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Kept shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.

Crew Member

Hungry Jack's
08.2019 - 03.2020
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Worked front counter, drive-thru and other areas.
  • Reduced customer wait times by quickly operating customer window and sales register.

Education

Bachelor of Business - Marketing And Global Studies

RMIT University
Melbourne, VIC
01.2025

High School Diploma -

Lakeside College
Pakenham, VIC
12.2020

Skills

  • Able to maintain a positive energy and attitude by being friendly, outgoing, enthusiastic and confident
  • Effective Selling Techniques
  • Effective Customer Communication
  • POS Transactions
  • Meeting KPI Goals
  • Ability to work under pressure
  • Professionalism and strong work ethic
  • Time management
  • Able to work collectively with co workers
  • Goal-Oriented
  • Reliable and Responsible
  • POS Software
  • Market Awareness

Languages

English
Native or Bilingual
Punjabi
Full Professional
Hindi
Professional Working

Timeline

Sales Assistant

Sandler/shq Myer
10.2022 - Current

Retail Sales Team Member

Femme Connection
11.2021 - 03.2023

Team Member

Coles Supermarket
12.2020 - 11.2021

Crew Member

Hungry Jack's
08.2019 - 03.2020

Bachelor of Business - Marketing And Global Studies

RMIT University

High School Diploma -

Lakeside College

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Harsharan Klair