Summary
Overview
Work History
Education
Skills
References
Timeline
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Harshavardhan Konduru

Sydney,NSW

Summary

Proven Highly skilled and dynamic Network Systems Analyst and Automation Help Desk Support Level 3, bringing forth the ability to effectively manage in a busy and unsupervised environment for organizations. Resourceful, and committed to continually advancing my knowledge of relevant technologies. Friendly and upbeat team player. Resourceful, and committed to continually advancing my knowledge of relevant technologies. Strengths strong Interpersonal and Communication skills Detail Oriented problem solving Highly responsible and reliable Flexibility and Adaptability Enthusiastic and dedicated to providing excellent customer service. Organized, detail-oriented, and experienced in properly handling customer inquiries, solving problems creatively by diagnosing and troubleshooting the issue.

Overview

5
5
years of professional experience

Work History

Networking/Help Desk Support

HCL
Parramatta, NSW
03.2022 - Current
  • Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data, and documentation
  • Conducted remote troubleshooting
  • Troubleshooting and Maintaining User accounts, Group Policy settings,
  • Unlocking Accounts, Reset Passwords, AD Licenses
  • Resolving issues with Sharp Printers using break fix, Portable Printers.
  • Deployment of yealink devices to the meeting rooms and install ip address to that particular room.
  • Telephones, PA’s
  • Keeping record of technical issues and its solutions
  • Testing different ways until issues is resolved
  • Direct unresolved issues to next level of support personnel
  • Network configuration (Switches and Router), TCP/IP, CISCO, Packet tracer
  • Active Directory
  • Workstations, Audiovisual equipment
  • Resolved problems, improved operations, and provided exceptional service
  • Set up Microsoft office 365 and office on mac and windows, Exchange accounts.
  • Direct unresolved issues to next level of support personnel.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds, and in various job positions.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Consulted via telephone to understand user problems, ran through testing scripts, and asked probing questions to locate root causes.
  • Configured computers to network drivers, and connected them to printers and other peripheral equipment.
  • Completed day-to-day duties accurately and efficiently.

Help Desk Support

MNL Technologies pvt. ltd
Brisbane, QLD
02.2020 - 10.2021
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Upgraded laptops/desktops, improving speed and performance.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Installed, configured and set up PCs in stores for optimal operation and reporting.
  • Organized repair and replacement of PC components and systems.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Monitor and maintain computer systems and networks via SCCM.
  • Troubleshooting printer issues.

Education

MIT - Information systems and Business analysis

Griffith University
Gold Coast
05.2021

Bachelors of engineering - Electrical And Electronics

Anna University,
Tamilnadu
06.2016

Skills

  • Network configuration (Switches and Router), TCP/IP, CISCO
  • Programming languages: C, PHP
  • Computer Systems: Windows 10, Linux Cent-OS/Ubuntu
  • Computer Software: Microsoft Office (Word, Excel, PowerPoint, Access)
  • Collaborative Team Player
  • Software Installation

References

  • Maruresh Lande
  • Phone Number:0414207828

Timeline

Networking/Help Desk Support

HCL
03.2022 - Current

Help Desk Support

MNL Technologies pvt. ltd
02.2020 - 10.2021

MIT - Information systems and Business analysis

Griffith University

Bachelors of engineering - Electrical And Electronics

Anna University,

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Harshavardhan Konduru