Harsha Vardhan Reddy Sripathi
Sydney,Australia
Summary
Experienced Call Center Customer Service Representative with 2+ years of customer service experience in high-volume call center environments. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Proven track record of meeting or exceeding performance targets and resolving customer issues. Highly adaptable to changing priorities and procedures. Recognized for excellent teamwork and collaboration. Committed to providing outstanding service and promoting positive customer experiences. Adept at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amazon
02.2017 - 10.2018
- Handled a high volume of customer inquiries via phone, email, and live chat resulting in 95% customer issue resolution within service level agreements
- Provided accurate and prompt responses to customer inquiries, resulting in improved customer satisfaction and retention
- Consistently met or exceeded individual performance targets, including call handling time and customer satisfaction metrics
- Assisted in training new customer service representatives, ensuring seamless onboarding and adherence to company standards.
Customer service representative
Diebold nixdorf
11.2018 - 06.2019
- Responsible for taking incoming calls & providing efficient customer support for all 1st Line & 2nd Line issues relating to ATM's and also to Servers, Desktops, Laptops & peripherals
- Assisted users by diagnosing, troubleshooting and resolving support tickets
- Assisting clients and customers with password reset
- Remoting in ATM terminals through Citrix application, raising and resolving tickets through Siebel (Oracle tool) and troubleshooting the terminals with the Axeda application
- Domain expertise in providing technical assistance on ATM networking
- Technical Support to Entire Diebold channel through remote resolution.
Customer Service Representative
Coles Express
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handling large amounts of cash.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Education
Masters degree - Applied information technology
Victoria University
Sydney, NSW10.2021
Skills
- Communication Skills
- Ability to Work Under Pressure
- Adaptability
- Microsoft Office
- Fast Learner
- Advance Analytical Thinking Skill
- Ability to Multitask
- Effective Time Management
- Critical thinking and problem solving
- Agile technology
- Paperwork Processing
- Data Collection
- Account updating
Personal Information
- Place of Birth: India
- Nationality: Indian
- Visa status: Temporary graduate work visa(subclass 485), Expiry: 13-10-2027.
Timeline
Customer Service Representative
Coles Express
07.2023 - 01.2024
Customer service representative
Diebold nixdorf
11.2018 - 06.2019
Customer Service Representative
Amazon
02.2017 - 10.2018
Masters degree - Applied information technology
Victoria University
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