Harshdeep Kaur
Melbourne
Summary
Experienced Facilities Representative and Health, Safety and wellbeing technical analyst with a strong background in facility maintenance, contractor management, financial oversight and stakeholder engagement. Proficient in health and safety regulations and capable of developing and implementing facility maintenance plans. Adept at managing customer queries, building strong relationships with stakeholders and ensuring compliance with organizational standards. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Overview
5
5
years of professional experience
Work History
HEALTH SAFETY & WELLBEING TECHNICAL ANALYST
Australian Health Practitioner Regulation Agency
03.2024 - 01.2025
- Develop and maintain knowledge bases and work instructions for the Incident Management System - SAI360, enhancing organizational efficiency
- Oversee the technical aspects of managing grant access, ensuring proper permissions and user profiles are set in the system to facilitate efficient workflows for health, safety and well-being activities while adhering to organizational and regulatory standards
- Collaborate with senior management to implement system changes that streamline processes, enhance user experience and improve data integrity across health and safety platforms
- Ensure that all system changes, reports and user management processes comply with relevant health and safety regulations and organizational policies, conducting regular review to maintain high compliance levels
- Liaise with cross functional teams including health and safety, IT and senior management to gather requirements advocate for user friendly solutions and support systems enhancements that improve overall operational efficiency
- Identify opportunities for processes improvements in system usage, reporting mechanisms and user management, aiming to optimize health safety and well-being technical operations across the organization
FACILITIES COORDINATOR
Australian Health Practitioner Regulation Agency
05.2023 - 01.2025
- Conducted regular inspections to access employee satisfaction and implemented improvements based on feedback to ensure a safe working environment
- Maintained the property team by delivering office-based services such as maintenance, cleaning via external providers
- Maintained accurate records of all procurement activities in UNIT4, including purchase orders, receipts and invoices for reporting and auditing purpose, process them for approval and payment
- Managed, maintained, and delivered facilities management processes across multiple office locations, ensuring compliance with health, safety, and environmental regulations.
- Oversaw property and facility service providers, ensuring performance, adherence to compliance standards, and cost-effective operations.
- Established and maintained strong working relationships with internal and external stakeholders, providing proactive support and timely resolution of facility-related queries.
- Processed purchase orders, receipts, and invoices in UNIT4 for procurement activities, maintaining accurate financial records for reporting and auditing.
- Conducted regular facility inspections, coordinated emergency response drills, enforced safety regulations, and implemented improvements based on employee feedback.
- Managed office space reconfigurations, meeting room bookings, and coordinated office relocations, ensuring smooth transitions and optimized workplace efficiency.
- Developed, reviewed, and enhanced facilities management procedures, implemented maintenance tracking systems, and streamlined inventory management for cost reduction.
- Defined and coordinated preventive maintenance plans, conducted periodic assessments of facility conditions, and assisted in emergency preparedness planning for workplace safety.
- Liaised with IT department to ensure reliable tech support for all facility operations, communicated with general managers and facility teams regarding upcoming repairs and projects.
- Utilised Pinnacle (Asset Management System) to track facility operations, managed Gallagher security system, and ensured regulated staff access to office spaces, HSW system to facilitate induction programs, process new starter paperwork, and manage onboarding/deprovisioning efficiently.
- Administer the Gallagher security system to manage access control, including issuing and maintaining security cards for staff to ensure secure and regulated access throughout the facility personnel to achieve safe, clean, and functional environment.
CUSTOMER CARE CONSULTANT
Momentum Energy
05.2022 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences
- Processed payments and applied to customer balances
- Delivered exceptional customer service on collection calls and maintained calm and professional manner
- Used scripted conversion prompts to convey current account information and obtain payments Implement conflict-management skills to de-escalate calls in a way to builds a positive customer experience
- Maintains high-performance metrics including quality, adherence, and customer satisfaction
- Contributed to, maintained, and updated online data repositories for accessibility and to reflect firm standards
- Communicates information continuously to cross departmental teams ensuring optimization of resources
- Proficient is using Orion, Salesforce, MSATS, SAP, Centrelink portal, Vonage and NVM
- Managed over 30 customer calls per day by providing exceptional customer service and support, responded to customer inquiries
STUDENT ADMINISTRATION OFFICER(Intern)
RGIT
11.2021 - 02.2022
- Provide learning support to students about classes
- Working on audit file to compile the results and assessments from different learning systems
- Maintain organized records of interactions with students and callers, respecting confidentiality
- Updating attendance and personal details given by students on RTO manager and LMS
- Updating results and personal details on RTO manager
- Handle emergencies concerning students, making decisions independently or recommending appropriate action as required
- Perform wide range of administrative responsibilities including typing/word processing, proofreading, records maintenance (electronically and manually), recording information, and processing and distribution of all correspondence, much of which is of confidential nature
- Optimized student educational strategies with clear advice on course choices, progression, and career options
CUSTOMER SERVICE ASSOCIATE
Convenient Store
01.2020 - 02.2021
- Cultivate impactful relationships with customers and drove business developments by delivering products knowledge
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Set up the accounting systems and the processes to meet the business needs and maximize the effectiveness of the operations
- Used the mastered point-of- service (POS) computer system for the retail store
- Responsibilities include day to day bookkeeping and preparation of the invoices for new products for vendors
- Provided training resources in POS, product knowledge, customer service, resort information and sales
- Enforced company cash handling policies and procedures and other loss prevention policies
- Assisted administrative duties including but not limited to filling taking messages, sorting, and distributing mail as well as cleaning and organizing the workplace
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Master of Information Technology and Systems - Information Technology
University of Tasmania
Hobart, TAS01.2021
Bachelor of Science - Science & Technology
Punjab University
Ludhiana, Punjab06.2017
Technical Skills Certificates
Facilities & Asset Management Certification | Udmey Business
- Asset Management
- Procurement Process
- Customer Service
- Public Relations
- Engagement
- Annual Facilities Report
- New Facility Management Software Skills
- Leadership
- Senior Management
- Customer Relationship Management (CRM)
- Project Stakeholder Management
Log It /EVOTIX- SAI360 SOFTWARE Expertise
- System - Configuration
- User Management and Grant Access
- Health and Safety Compliance
- Incident Management
- Software Proficiency
- Technical Reporting
- Process Optimization
- Integration
Gallagher Security System | Administrator
- Network Security
- System Configuration and User Management
- System Maintenance and Troubleshooting
Service Desk Analyst Course | Udmey Business
- Windows 10 Operating System Installation
- Outlook 2016 Troubleshooting
- MS Office 2016 Installation/Uninstallation
- Request/Incident Ticket Creation using ServiceNow Ticketing tool
- Service Desk Call Handling
- Use of Citrix Director and vCenter Console for Service Desk requests
- Software Installation
- Use of Active Directory
Timeline
HEALTH SAFETY & WELLBEING TECHNICAL ANALYST
Australian Health Practitioner Regulation Agency
03.2024 - 01.2025
FACILITIES COORDINATOR
Australian Health Practitioner Regulation Agency
05.2023 - 01.2025
CUSTOMER CARE CONSULTANT
Momentum Energy
05.2022 - 04.2023
STUDENT ADMINISTRATION OFFICER(Intern)
RGIT
11.2021 - 02.2022
CUSTOMER SERVICE ASSOCIATE
Convenient Store
01.2020 - 02.2021
Master of Information Technology and Systems - Information Technology
University of Tasmania
Bachelor of Science - Science & Technology
Punjab University
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