Harsh Singh
Kalkallo,VIC
Summary
With a demonstrated history of leading teams, providing excellent customer service, and achieving operational excellence, my professional journey commenced at McDonald's. Progressing swiftly from a crew member to a Shift Manager, this experience instilled in me the values of diligence, attention to detail, and the art of effective team management. Currently serving as a Returns Officer at a prominent warehouse company, I have further honed my skills, placing a strong emphasis on process efficiency, inventory management, and delivering seamless customer interactions.
Simultaneously, I am pursuing a Bachelor's degree in Construction Management at Victoria University, reflecting my commitment to continuous learning and my keen interest in the nuances of project management and construction processes.
My enthusiasm lies in merging practical work experience with theoretical knowledge to drive operational excellence, streamline processes, and lead diverse teams. I am open to networking and exploring opportunities where I can leverage my diverse background to contribute value.
Overview
6
6
years of professional experience
Work History
Returns Officer
Cook And Bathe
07.2022 - Current
- Addressed emergency situations encountered following policies, procedures and strategies.
- Responded to emergency and non-emergency calls relayed from dispatcher or supervisor.
- Documented returned product details in SAP inventory tracking system.
- Unloaded, inspected and stored damaged and returned products.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Provided documentation and calculations to support inventory distribution decisions.
Manager
McDonald’s
02.2018 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor's of Construction Management - Engineering
Victoria University
Melbourne, VIC11-2025
Skills
- Quality Control
- Stocktaking skills
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Customer Complaint Resolution
- First Aid/CPR
- Good Telephone Etiquette
- Reporting and Documentation
- Strategic Planning
Accomplishments
- Supervised team of 18 staff members.
- Crew member of the year/Quarter award.
- Delegating tasks to team members.
- Resolving problems that occur on their shift.
- Resolved the return issues with suppliers.
References
Available upon request
Timeline
Returns Officer
Cook And Bathe
07.2022 - Current
Manager
McDonald’s
02.2018 - 06.2022
Bachelor's of Construction Management - Engineering
Victoria University
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