Results-driven professional with expertise in customer relationship management and sales negotiation. Proven ability to enhance service delivery and improve team efficiency through strategic planning and data analysis.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Officer
Urban Money Finance Company
Jammu, Jammu & Kashmir
2025.09 - 2025.10
Managed client relationships through regular follow-ups and personalized communication strategies.
Collaborated with marketing teams to align sales strategies with promotional campaigns.
Negotiated contracts with clients, ensuring favorable terms for both parties involved.
Customer Executive Officer
Teleperformance
Mohali, Chandigarh, Punjab
2024.08 - 2025.08
Analyzed customer feedback to enhance service delivery and improve overall satisfaction.
Implemented strategic planning initiatives that streamlined operations and improved team efficiency.
Resolved complex customer inquiries, improving resolution time and customer satisfaction.
Supported team leadership through regular performance reviews and constructive feedback.
Education
B.E. COURSE - Information Technology
Mahant Bachittar Singh College Of Engineering
Jammu
2025-12
High School Diploma -
Dogra Academy High Sec. School
Jammu
2019-03
10th High School -
Army Public School Jammu Cantt
Jammu
2017-03
Skills
Python, Android, MySQL, C
Customer relationship management
Finance Advisor
Data analysis
Sales negotiation
Team collaboration
Microsoft Excel
Software CRM
Sales performance analysis
Referral marketing
Customer service
Sales and market development
Online Support
Loan Product Advisor
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
FINNLOGIC IT-SERVICES PVT. LTD. IN CLOUD COMPUTING
ICT Officer at Aljamea –tus –Saifiyah International School/University, An Indian International SchoolICT Officer at Aljamea –tus –Saifiyah International School/University, An Indian International School