Harshdeep Dhaliwal
Truganina,VIC
Summary
Hardworking, professional and service-orientated individual with experience in aged care, support work and social services. Highly qualified with a Certificate III in Individual Support (Ageing), Bachelor of Nursing. Demonstrated capabilities in strengths-based, person-centered care. Passionate about providing empathetic, individualized support to individuals from a range of cultural, linguistic, ethnic and socioeconomic backgrounds. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Client Intake Officer (full Time)
People's First Choice Australia
Melbourne, Victoria
03.2023 - Current
- Responding to client inquiries regarding PFCA's NDIS services.
- Scheduled appointments with clients and coordinated follow up communications.
- Consulting with the participants and their families to access care and support needs.
- Undertake assessment based on participant needs and NDIS plan.
- Maintained accurate records of client interactions and case notes within the database system.
- Attended weekly team meetings to discuss progress made on cases.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Arranging and Coordinating support services for participants.
- Creating , implementing, evaluating, and conducting reassessments of support plans for the participants.
- Followed up regularly with existing clients to ensure satisfaction with services received.
STAFF NURSES
BANSAL CHARITABLE HOSPITAL
Raikot, Ludhiana, INDIA
09.2021 - 08.2022
- Assisting clients with personal care, including personal hygiene, dressing, and other daily living as required
- Providing emotional support to clients and their families
- Assess and monitor clinical condition of patients and initiate appropriate care
- Co-ordinate with physicians, clinicians, senior nurses in taking care of patients
- Educate patients on exercises and appropriate dietary prescription
- Ensure sufficient nourishment and fluids to patients under their care
- Administer and monitor proper medication, IV fluids, and other life-support system to patients
- Preparing patients progress reports to the physicians on consistent basis and maintaining the patient’s medical record
- Prioritizing the health, safety, and wellbeing of patient’s.
Clinical Training
Dayanand Medical college & Hospital
Ludhiana, Punjab. INDIA
12.2018 - 06.2019
- Develop & maintain rapport with patients and their families
- Provide support for multiple patients at the same time
- Utilize critical thinking skills to prioritize care
- Exhibit a professional demeanor during stressful incidents
- Participating in weekly meetings and updating case files
- Presentation of community survey & reports
- Community home visiting & making reports
- Health education and counseling to individuals & groups.
COMMUNITY HEALTH NURSE (Social Work) (Part-time)
Primary health centre
Pakhowal, LDH
10.2018 - 12.2018
- Efficiently managing multiple cases and clients on daily basis, leveraging time management and prioritization skills to meet each client's needs
- Facilitating the development of social life skills
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to supporting teamwork
- Maintaining a high level of energy and enthusiasm in a challenging, fast-paced environment
- Responding professionally and effectively to inquiries; providing advice regarding the wide range of services available
- Maintaining and accurate, up-to-date knowledge of relevant service systems and plans
- Gathering/collating relevant documentation for assisting the community in social health programs.
Assistant in Nursing
Fortis Hospital Ludhiana (Part-time)
Punjab, India
11.2016 - 03.2017
- Assessing patient needs; providing detailed patient information to senior nurses as required
- Adhering to workplace health and safety policies, procedures, and legislative requirements always, including infection control practices
- Evaluating the effectiveness of patient care plans, making appropriate adjustments as required
- Working effectively within a collaborative, multidisciplinary team.
Education
Bachelor of Nursing -
Baba Farid University of Health Science
01.2019
Secondary education in medical science -
Eastwood international School
01.2014
Skills
- Collaboration / team work
- Customer service
- Problem solving
- Report Preparation
- Reporting and Documentation
- Time management
- Organizational
- Empathetic
- Compassionate
- Communication (written, verbal, interpersonal)
- Work Coordination
Clinical Training
Dayanand Medical college & Hospital, Ludhiana, Punjab, INDIA, 12/01/18, 06/30/19, Develop & maintain rapport with patients and their families., Provide support for multiple patients at the same time., Utilize critical thinking skills to prioritize care., Exhibit a professional demeanor during stressful incidents., Participating in weekly meetings and updating case files., Presentation of community survey & reports., Community home visiting & making reports., Health education and counseling to individuals & groups.
Industry Skills
- Complex care
- Person-centred care
- Strengths-based support
- Mental health support
- Workplace health & safety
- Risk assessment
- NDIS / DHHS
- Stakeholder liaison
- Documentation
- Record-keeping
- Data entry
- Case management
Professional Overview
Hardworking, professional and service-orientated individual with experience in aged care, support work and social services. Highly qualified with a Certificate III in Individual Support (Ageing), Bachelor of Nursing. Demonstrated capabilities in strengths-based, person-centred care. Passionate about providing empathetic, individualised support to individuals from a range of cultural, linguistic, ethnic and socioeconomic backgrounds.
Volunteer Experience
Assistant in Nursing, Fortis Hospital Ludhiana ( Part-time), Punjab, India, 11/01/16, 03/31/17, Assessing patient needs; providing detailed patient information to senior nurses as required, Adhering to workplace health and safety policies, procedures, and legislative requirements always, including infection control practices, Evaluating the effectiveness of patient care plans, making appropriate. adjustments as required, Working effectively within a collaborative, multidisciplinary team.
References
- Dr Varun Bansal, Bansal Charitable Hospital, +91-98142-11544
- Sukhpal Kaur, 0412438027, Intake Officer (peoples first choice), Administration office
Timeline
Client Intake Officer (full Time)
People's First Choice Australia
03.2023 - Current
STAFF NURSES
BANSAL CHARITABLE HOSPITAL
09.2021 - 08.2022
Clinical Training
Dayanand Medical college & Hospital
12.2018 - 06.2019
COMMUNITY HEALTH NURSE (Social Work) (Part-time)
Primary health centre
10.2018 - 12.2018
Assistant in Nursing
Fortis Hospital Ludhiana (Part-time)
11.2016 - 03.2017
Bachelor of Nursing -
Baba Farid University of Health Science
Secondary education in medical science -
Eastwood international School
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