Summary
Overview
Work History
Education
Skills
Working Rights
Timeline
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Harsheen Kaur

Glenorchy,TAS

Summary

An experienced food industry professional currently pursuing an MSc in Agriculture and Food Science at the University of Tasmania. Over 3 years at Nestle India, excelled in quality roles, led key projects, and streamlined processes. Adept in sensory evaluation, consumer complaint resolution, and quality assurance. Certified ISO 22000 Lead Auditor and Food Safety Supervisor. Strong problem-solving skills, project management, and data-driven decision-making.

Overview

6
6
years of professional experience

Work History

Sensory and Consumer Complaints Coordinator

Nestle India Ltd.
08.2019 - 02.2023
  • Conducted quality control reviews of complaint data and addressed the results with colleagues to influence positive change.
  • Tracked, monitored, and worked with stakeholders to address issues identified through root cause analysis.
  • Performed analyses on complaint data, identifying and researching root causes, trends, issues, and regulatory concerns.
  • Worked with stakeholders to assist in creating and revising customer complaint monitoring, training, policies, and procedures.
  • Maintain sensory panels online and in QA for raw ingredients,in-process ingredients, and finished products by providing training, defining protocols, doing trials for New Product development, and providing feedback for improvement.
  • Leading retail quality audits and doing benchmarking studies and comparisons with our competitors.

Product Quality Manager-Chilled Dairy

Nestle India Ltd.
11.2018 - 07.2019
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Revised specifications for processes.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Monitored staff organizations and suggested improvements to daily functionality.

Project Assistant

Nestle India Ltd
08.2018 - 11.2018
  • A key member of a new Project (Project-NIRVANA) on the site (worth 340 Mio INR) related to recipe renovations linked to product physical attributes and flavors. Enabled standard routines, manufacturing conditions, and SOP
  • Completed multiple tasks simultaneously to optimize project completion.
  • Handled administrative duties, filing, and errands.
  • Provided assistance with the preparation of project-related reports, manuscripts, and presentations
  • Performed work according to project schedules and established quality standards.
  • Facilitated Safety Training in the form of an E-Learning Course for more than 100 employees of the plant.

GAT-Graduate Apprentice Trainee

Nestle India Ltd.
08.2017 - 07.2018
  • Worked with team members to refine task workflows for greater productivity.
  • Assisted in executing assigned company initiatives and programs.
  • Assisted in the implementation of three key projects linked to recipe renovation, cleaning protocol, and understanding the details of Direct Heat Treatment of the process (DSI) and thus executing the project to stabilize it with measurable indicators.
  • Coordination with cross-functional stakeholders for the planning and execution of changes through the “Change Management Procedure”.
  • A key member of the Pre-Audit Planning team and end-to-end assisted the team for end to end preparations of IQA (Internal Quality Audit) and visits in the department.

Education

Bachelors - Food And Technology

Guru Nanak Dev University
Amritsar,India
06.2017

Skills

  • Management Abilities
  • Calm and Professional Under Pressure
  • Document and Records Management
  • Complex Product Knowledge
  • Customer Relationship Management
  • Quality Control Policies
  • Organizational Systems

Working Rights

  Work restrictions: 48 hours fortnightly 

   Subclass 500 (Student Visa)

Timeline

Sensory and Consumer Complaints Coordinator

Nestle India Ltd.
08.2019 - 02.2023

Product Quality Manager-Chilled Dairy

Nestle India Ltd.
11.2018 - 07.2019

Project Assistant

Nestle India Ltd
08.2018 - 11.2018

GAT-Graduate Apprentice Trainee

Nestle India Ltd.
08.2017 - 07.2018

Bachelors - Food And Technology

Guru Nanak Dev University

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