SHALAKA GUPTE

• Company Overview: Suncorp Bank & Insurance
• Assisted in drafting and sending procurement-related documents to vendors and stakeholders.
• Prepared contract extension letters and variation deeds in line with procurement policies.
• Communicated regularly with clients, vendors, and internal stakeholders to support procurement tasks and timelines.
• Drafted Contract Execution Requests (CERs) and coordinate their approval processes.
• Maintained and update procurement records and documentation on SharePoint and the procurement dashboard.
• Compiled scopes of work and requirements for tenders and sourcing initiatives.
• Suncorp Bank & Insurance

• Company Overview: Suncorp Bank & Insurance
• Monitor the group email inbox and prioritise and triage correspondence.
• Notify technicians and the Operations teams when urgent requests arise.
• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Developed operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
• Supported multiple projects by maintaining job files, preparing documentation, and ensuring timely delivery.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Suncorp Bank & Insurance

• Led daily operations, ensuring efficient inventory management and customer service excellence.
• Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
• Analyzed sales data to identify trends, implementing strategies that improved product placement and promotions.
• Developed and maintained operational procedures to streamline workflows and increase store efficiency.
• Oversaw financial management, including budgeting and expense control, to maximize profitability.

• Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
• Built strong relationships with suppliers to ensure timely delivery of high-quality ingredients.
• Communicated with customers regarding orders, comments, and complaints.
• Balanced receipts and payments in cash registers.
• Fostered a positive team environment by encouraging collaboration among coworkers.
• Trained new employees on company policies and procedures as well as relevant software applications.
• Resolved escalated customer service issues in a timely manner, leading to high levels of customer satisfaction ratings.
• Part-Time

• Greeted customers and provided menus.
• Processed payments accurately and efficiently using POS system.
• Prepared food items such as salads, sandwiches, desserts, as needed.
• Operated kitchen equipment safely and efficiently.
• Trained new team members on restaurant policies and procedures.

• Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
• Performed opening and closing duties, including store cleaning and restocking.
• Arrived on time for shifts and adhered to company dress code guidelines.
• Assisted new employees during training sessions.
• Operated POS systems and input information into company computer programs.
• Part-Time

• Company Overview: India
• Recorded details of action taken, Kept records of customer interactions and transactions, Supported sales team members to drive growth and development.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and team productivity by promoting operational best practices.
• India

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed strong relationships with existing customers, resulting in increased repeat business.
• Generated reports to track sales activity and performance.
• Managed customer expectations and helped navigate sales processes.