Harshilkumar Patel
Melbourne,VIC
Summary
Dynamic professional with a track record of enhancing customer loyalty at B.P Fuel Station. Excelled in high-stress situations and technical troubleshooting, blending critical thinking with exceptional customer service skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
B.P Fuel Station
04.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Engineer
J H ENGINEERING
02.2020 - 01.2024
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- Improved production efficiency by developing and implementing new manufacturing processes.
- Increased production volume, optimizing equipment layouts for maximum efficiency.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
Master of Information System Management - Engineering
Holmes Institute
Melbourne, VIC11-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Hindi
Gujarati
Timeline
Customer Service Representative
B.P Fuel Station
04.2024 - 09.2024
Production Engineer
J H ENGINEERING
02.2020 - 01.2024
Master of Information System Management - Engineering
Holmes Institute
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