HARSHILL JAIN
Melbourne,Australia
Summary
Passionate and results-driven sports management professional with a diverse background in marketing, sales, communications, and sport operations, specifically in cricket and football. Eager to leverage my skills and knowledge in venue and stadium operations, club management, and the business side of sports to contribute to a dynamic and innovative sports organization. Committed to fostering relationships and driving engagement while delivering exceptional experiences for athletes and fans alike. Enthusiastic about learning and gaining hands-on experience across various sectors of the sports industry, with a strong desire to support organizational growth and elevate performance. Ready to embrace new challenges and collaborate with teams to create impactful initiatives that promote the spirit of sports.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Venue Set-Up Operator
AFL - Marvel Stadium
10.2023 - Current
- Coordinated and executed event setups, including seating, staging, and ground preparation, ensuring seamless transitions between events
- Demonstrated flexibility and availability, working through the night and on short notice to ensure the venue was event-ready
- Certified in manual handling equipment, Elevated Work Platform (EWP), White Card (Construction), Working with Children, and Responsible Service of Alcohol (RSA), qualifying for diverse roles
- Provided versatility and added value across multiple areas, enhancing overall event success
- Worked in a team environment to support the turf team and venue staff, meeting tight deadlines and ensuring smooth venue and event operations
- Developed a comprehensive understanding of both venue and event operations, including logistics, safety protocols, and event flow, contributing to efficient execution
- Collaborated with event planners and vendors to meet client expectations, ensuring high safety, aesthetic, and operational standards
Team Leader - Event Hospitality
Compass Levy Group - Melbourne & Olympic Parks
05.2024 - Current
- Led a high-performing team in delivering outstanding hospitality services, ensuring a seamless experience for thousands of guests at premier events and major stadium functions
- Ensured guests received exceptional, timely service with a focus on personalized interactions, significantly contributing to the vibrant, immersive stadium experience
- Quickly identified and resolved operational challenges, ensuring uninterrupted service and maintaining high standards, even under the most demanding conditions
- Actively mentored and guided staff, cultivating a culture of continuous improvement, teamwork, and excellence in customer service that consistently exceeded performance targets
- Managed food and beverage operations across premium suites, general concessions, and catering zones, optimizing service flow in a fast-paced, high-energy environment
- Maintained the highest levels of food safety, hygiene, and quality presentation, reinforcing the venue's status as a top-tier destination for large-scale events
- Partnered with culinary teams, vendors, and event coordinators to meet specific event requirements and ensure a seamless integration of hospitality services
Customer Service Attendant
Spark Event Group
05.2024 - Current
- Delivered exceptional customer service at GMHBA Stadium and AAMI Park during high-profile events, including the Australian Open and Formula 1
- Engaged with guests to provide personalized service, enhancing satisfaction and creating lasting impressions
- Handled guest inquiries and concerns efficiently, ensuring swift resolutions and maintaining service excellence under pressure
- Managed multiple responsibilities, including ticketing, entry assistance, and food and beverage service, while maintaining a professional demeanor
- Coordinated event logistics, ensuring seamless operations from setup to breakdown for a flawless event experience
- Maintained clear communication with team members and vendors to streamline operations and resolve issues promptly
- Ensured adherence to safety protocols and venue policies, contributing to a safe and enjoyable environment for all attendees
- Collaborated with diverse teams to create a cohesive service experience, exemplifying commitment to teamwork and operational success
Team Leader - Event Hospitality
Delaware North Hospitality - MCG, Marvel Stadium, Melbourne Park
04.2022 - 06.2024
- Delivered exceptional service to guests at the MCG, Marvel Stadium, and Melbourne Park during major events, including the Australian Open, AFL matches, Cricket World Cup, and iconic concerts like Taylor Swift - The Eras Tour
- Provided tailored service to guests, increasing their satisfaction and creating memorable moments
- Managed event logistics to ensure efficient operations from setup to dismantling, enhancing the overall event experience
- Ensured open communication with colleagues and vendors to streamline processes and swiftly resolve any challenges
- Handled guest inquiries and concerns with efficiency, maintaining high service standards even in high-pressure situations
- Balanced a variety of tasks, including ticketing, entry management, and food and beverage service, while maintaining a professional appearance
- Promoted a safe working environment for staff and ensured adherence to venue regulations, contributing to a secure and enjoyable atmosphere for all participants
- Worked collaboratively with diverse teams to create a cohesive service experience, showcasing a strong dedication to teamwork and operational excellence
Ticketing & Customer Service Attendant
Aussies Event & Logistics Pty. Ltd.
11.2023 - 02.2024
- Operated advanced ticketing systems to deliver seamless entry experiences, ensuring swift processing and high customer satisfaction
- Engaged with attendees, providing personalized assistance and insightful information about the event to enhance their overall experience
- Collaborated with event teams to set up dynamic ticketing stations, optimizing guest flow and operational efficiency
- Ensured the ticketing area was immaculate and well-organized, maintaining top-tier operational standards
- Contributed to post-event evaluations by assisting in ticket reconciliation, supporting effective financial management
- Vigilantly monitored entry points to prevent fraudulent access, expertly detecting invalid tickets to uphold event integrity
- Managed financial transactions with precision, ensuring accuracy in cash handling and electronic payments to maintain accountability
- Resolved guest inquiries and concerns with professionalism, fostering a welcoming atmosphere and enhancing customer loyalty
- Communicated entry procedures and venue policies clearly, promoting compliance and safety among attendees
- Actively participated in team training and development, reinforcing a commitment to excellence in customer service and event success
Cricket Coach & Facilitator
Belgravia Health & Leisure - Woolworths Cricket Blast Program
12.2022 - 01.2023
- Designed and implemented engaging training sessions for young school kids, focusing on the fundamental skills of cricket, including batting, bowling, and fielding
- Guided participants in developing their understanding of cricket rules and strategies, enhancing their gameplay knowledge and appreciation for the sport
- Adapted coaching techniques to suit various skill levels, providing individualized support to help each child reach their potential
- Collaborated with fellow coaches and program coordinators to develop a cohesive curriculum that aligned with the Woolworths Cricket Blast objectives
- Participated in ongoing professional development to stay current with coaching techniques and youth development practices, ensuring the highest quality of instruction
- Fostered a positive and inclusive environment that encouraged participation and teamwork, ensuring all children felt welcome and valued
- Emphasized the importance of enjoyment in sport, promoting a love for cricket while encouraging sportsmanship and fair play among participants
- Organized and facilitated fun drills and games that promoted physical fitness and skill development in a dynamic, interactive manner
- Promoted the values of respect, inclusivity, and teamwork through all coaching activities, instilling lifelong lessons in young athletes
Education
MASTER OF BUSINESS - Sport Management
Deakin University
Melbourne, VIC06.2024
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - Finance & Marketing
OP Jindal Global University
New Delhi, NCR08.2021
Bachelor of Business Administration - Business Administration
O.P.Jindal Global University
New Delhi, NCR08-2019
Skills
- Teamwork and Communication
- Strong Work Ethic
- Positive Attitude
- Multitasking
- Decision-Making
- Safety Standards Compliance
- Adaptability
- Inventory and Stocking
- Relationship Building
- Event Logistics
- Event branding
- Event Organization
- Special events management
- Facility Management
- Media Relations
- Sponsorship Acquisition
- Event Management
- Equipment management
- Travel Arrangements
- Marketing support
- Attention to Detail
Certification
- Elevated Work Platforms (Upto 11 m) - Holmesglen TAFE
- White Card Induction (Construction) - AFL House, Pinnacle Training
- Responsible Service of Alcohol - VGCCA
- Working with Children Check
- Sport Marketing - Northwestern University
- Sport and Society - Duke University
- Olympic Games & The Media - Universitat Autònoma de Barcelona
Additional Information
Sportsgrad Community Member (2023-Present),
Member - Melbourne Football Club (2022-Present),
Member - Demon Army (2024-Present), Played University level Cricket in India (2016-2020),
Played Grade - Level Cricket in Melbourne (2022-2023),
Consistently winning Man of the match and Player of the Tournament awards, Sports analytics & research
References
Scott Field, Deakin University / Melbourne Cricket Club
Email - scott.f@deakin.edu.au
Martin Jennings, Visit Victoria
Email - martin.jennings@visitvistoria.com.au
Sanjana Iyengar, Merck Bio-LifeSciences
Email - sanjana98iyengar@gmail.com
Languages
Hindi
English
Marathi
Spanish
Timeline
Team Leader - Event Hospitality
Compass Levy Group - Melbourne & Olympic Parks
05.2024 - Current
Customer Service Attendant
Spark Event Group
05.2024 - Current
Ticketing & Customer Service Attendant
Aussies Event & Logistics Pty. Ltd.
11.2023 - 02.2024
Venue Set-Up Operator
AFL - Marvel Stadium
10.2023 - Current
Cricket Coach & Facilitator
Belgravia Health & Leisure - Woolworths Cricket Blast Program
12.2022 - 01.2023
Team Leader - Event Hospitality
Delaware North Hospitality - MCG, Marvel Stadium, Melbourne Park
04.2022 - 06.2024
- Elevated Work Platforms (Upto 11 m) - Holmesglen TAFE
- White Card Induction (Construction) - AFL House, Pinnacle Training
- Responsible Service of Alcohol - VGCCA
- Working with Children Check
- Sport Marketing - Northwestern University
- Sport and Society - Duke University
- Olympic Games & The Media - Universitat Autònoma de Barcelona
MASTER OF BUSINESS - Sport Management
Deakin University
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - Finance & Marketing
OP Jindal Global University
Bachelor of Business Administration - Business Administration
O.P.Jindal Global University
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