Harshit Mishra
Sydney,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Manager
Eyry Cafe
Indore, Madhya Pradesh
08.2024 - 12.2024
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier
Lotus Hut Cafe
Indore, Madhya Pradesh
01.2023 - 06.2023
- Performed other duties as assigned by management.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Masters of Engineering Management - Mechanical Engineering
University of Technology Sydney
Sydney, NSW01-2027
Skills
- Decision-making
- Regulatory compliance
- Ability to work well under pressure
- Teamwork and collaboration
- A quick learner with a positive attitude
- Customer service
Languages
English
Professional
Hindi
Native/ Bilingual
Affiliations
- Interned at Tata Motors, Pune in the Quality management department.
- Interned at Daimler, Chennai (Mercedes) in the logistics department.
- A state-level Table tennis player and a Badminton player.
References
References available upon request.
Timeline
Manager
Eyry Cafe
08.2024 - 12.2024
Cashier
Lotus Hut Cafe
01.2023 - 06.2023
Masters of Engineering Management - Mechanical Engineering
University of Technology Sydney
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