Summary
Overview
Work History
Education
Skills
Values
Systems Knowledge
Skills Qualifications Experience
References
Languages
Timeline
Generic
Harshit Singh Ghai

Harshit Singh Ghai

Murdoch,WA

Summary

To secure a position within an established organization with a stable environment that will lead to a lasting relationship and offers opportunities for advancement.

Overview

5
5
years of professional experience

Work History

Operations And Accounts Officer

Structural Marine Engineering
09.2023 - Current
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Collaborated with team members to develop new internal control measures, increasing overall financial security.
  • Streamlined bookkeeping procedures to increase efficiency and productivity using the software Xero.
  • Facilitated cross-functional collaboration between departments for more efficient budget allocation based on organizational priorities.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed payroll operations for team of 20 employees.
  • Input financial data and produced reports using Xero.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Marketing Coordinator

Best track pvt ltd
08.2023 - 09.2023
  • Develop and execute comprehensive marketing campaigns, from concept to implementation, ensuring alignment with organizational goals and brand strategy
  • Coordinate with cross-functional teams, including design, content, and digital marketing, to deliver cohesive and impactful campaigns
  • Monitor campaign performance metrics and adjust strategies as needed to optimize results
  • Manage the company's digital presence across various platforms, including social media, email marketing, and the corporate website
  • Create engaging content, schedule posts, and analyze performance metrics to enhance online visibility and audience engagement
  • Collaborate with external vendors for SEO optimization and digital advertising campaigns
  • Plan and execute events, both virtual and in-person, to promote brand awareness and engage target audiences
  • Coordinate logistics, secure venues, and manage promotional materials
  • Evaluate event success through post-event analysis and feedback, making recommendations for continuous improvement
  • Conduct market research to identify industry trends, competitor activities, and customer preferences
  • Analyze data to generate actionable insights, providing recommendations to enhance marketing strategies
  • Stay abreast of market changes, consumer behavior, and emerging technologies to inform decision-making processes.

Sales Assistant

Action Motors Cannington
05.2023 - 06.2023
  • Engage customers with professionalism, offering expert guidance on automotive products and financing options
  • Actively support the sales team by facilitating test drives, generating leads, and ensuring a seamless customer experience
  • Contribute to the sales process by providing valuable insights and information to potential buyers
  • Efficiently oversee and maintain dealership vehicle inventory
  • Ensure accurate record-keeping, conduct regular stock checks, and collaborate with the sales team to optimize showroom presentation
  • Facilitate seamless tracking and availability of vehicles to meet customer demand and enhance overall sales operations at Action Motors Cannington in Perth, WA
  • Efficiently manage sales-related paperwork, ensuring accuracy in contracts and customer information
  • Organize and maintain customer files, handle data entry tasks, and respond to inquiries
  • Provide vital administrative assistance to the sales team, contributing to a streamlined and well-organized dealership operation.

Head of Operations

Capital Corporation Sarl
09.2022 - 04.2023
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Manager

Raas Creations (India)
07.2021 - 09.2022
  • Responsible for overseeing the day-to-day operations of the business, supervising up to 50 staff including hiring, on-boarding, inducting, rostering, scheduling, reviewing fortnightly payroll and conducting performance appraisals, strictly adhering to Company policies and procedures, industry guidelines and following Occupational Health and Safety (OHS) regulations
  • Negotiated and closed contracts with potential clients, built strong working relationships with existing clients, always dedicated to exceeding client expectation
  • Oversaw exporting of goods, closely liaised with the Excise and Customs Departments of India
  • Ensured there is a process to manage customer complaints and inquiries and successfully resolved customer complaints, always ensuring that the highest levels of customer service is maintained as well as gathered customer feedback and identified patterns, trends and initiating specific actions to improve customer satisfaction
  • Actively supported the business plans to deliver sales, people and profit objectives, aligned with national corporate business objectives as well as providing effective communication to the Department Managers and crew
  • Supported the Area Manager in maintaining profitability by controlling assigned P&L line items and met assigned quarterly budgets as well as generated, analyzed and presented finance reports to the Area Manager
  • Created strategies to balance day-to-day activities with long-term business plans
  • Systematically and methodically coached and developed team members with the unique ability to identify areas of improvement and identifying talent and then working with the team to exceed expectations, always promoting a safety culture and positive work ethics
  • Attending weekly team meetings and actively participated and contributed to the growth of the business with a strong focus on improving the experience of customers, loss prevention (shrinkage reduction) and opportunities for sales growth
  • Attended webinars, seminars, courses and workshops and expanded trade knowledge by successfully networking with colleagues.

Intern

Gravita India Pty Ltd (India)
05.2021 - 07.2021
  • Responsible for resolving client queries by managing over 50 telephone calls per day, achieving the highest resolution percentage among all interns
  • Liaised with international clients from mining companies in Africa, always providing exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Attended weekly teams meetings.

Retail Manager

Off-limits (India)
02.2020 - 05.2021
  • Responsible for managing the retail operations of the business, supervising over 20 staff, always providing excellent customer service and maintaining professionalism
  • Researched for suitable locations to open stores, negotiated contracts with landlords, attained business permits, recruited staff, reviewed timesheets, conducted performance appraisals, set up the store layout, store fit out, interior and external branding, procured IT equipment, visual merchandising, and store presentation
  • Constantly promoted strategies to drive customer engagement and boost sales
  • Rotated stock on an on-going basis to prevent out-of-date products and removed ageing items from main shelving to build special promotional displays
  • Audited and reconciled daily sales, collated and presented monthly reports to senior management, highlighting sales, budgets and financial statements, exceeding individual and team KPIs
  • Facilitated training to departmental staff, encouraging efficiency and increased product knowledge
  • Achievements: Increased market presence and revenue by over 20%, actively participating in pop-up events and aggressive marketing on social media
  • Initiated and created standard operating procedures (SOPs) for end-to-end stock management and inventory control.

Intern

Ashok Leyland (India)
05.2019 - 07.2019
  • Responsible for marketing and promoting the business on social medial platforms such as Facebook and Instagram as well as other marketing collateral
  • Assisted in collaborating with the sales team to manage leads and assist in negotiating with clients
  • Successfully resolved customer queries in a timely manner.

Manager Operations

Capital Corporation Sarl.
09.2022 - 04.203
  • Develop and implement strategic plans to enhance operational efficiency
  • Ensure alignment with overarching business objectives for optimal performance
  • Drive initiatives that contribute to the organization's strategic goals
  • Lead and mentor the operations team to create a positive work environment
  • Ensure professional development by providing guidance and support
  • Foster a culture that encourages growth and collaboration within the team
  • Implementing robust risk management protocols, overseeing regular audits, and ensuring strict compliance with regulations
  • These responsibilities involve creating and enforcing procedures to identify and mitigate risks, conducting routine assessments, and ensuring that the organization adheres to relevant regulatory standards for a secure and compliant operational environment
  • Build and nurture robust client relationships, actively identifying growth opportunities
  • Proactively address client concerns with prompt resolution, ensuring heightened satisfaction
  • Employ strategic initiatives that align with client needs, fostering long-term partnerships and contributing to the overall success and expansion of the business.

Education

MBA - Business Management

University of Western Australia
Perth, WA
08.2024

Skills

  • Excellent written & verbal communication skills
  • Exceptional customer service skills
  • Focus on safety
  • Critical thinking & high attention to detail
  • Strong analytical skills
  • Flexibility & adaptability
  • High standard of personal presentation
  • Ability to multi-task & priorities duties
  • Ability to work autonomously & within a team
  • Handling Confidential Materials

Values

  • Teamwork
  • Professionalism
  • Lead by example
  • Excellent work ethics
  • Treating everyone with respect & dignity
  • Integrity
  • Loyalty

Systems Knowledge

Microsoft Office 365

Skills Qualifications Experience

  • Master Of Business Administration (Major in Management and Marketing and Sales), University of Western Australia, current
  • Bachelor of Business Administration (Major in International Management and Sales), Amity International Business School (India), 2022
  • C Class Driver’s License

References

  • Kanwarjit Singh Khurrana, Chief Financial Officer, Graf Australia, 0412 651 290
  • Sarah Qodri - 0487377973

Languages

Hindi
Native or Bilingual
French
Professional Working

Timeline

Operations And Accounts Officer

Structural Marine Engineering
09.2023 - Current

Marketing Coordinator

Best track pvt ltd
08.2023 - 09.2023

Sales Assistant

Action Motors Cannington
05.2023 - 06.2023

Head of Operations

Capital Corporation Sarl
09.2022 - 04.2023

Manager Operations

Capital Corporation Sarl.
09.2022 - 04.203

Manager

Raas Creations (India)
07.2021 - 09.2022

Intern

Gravita India Pty Ltd (India)
05.2021 - 07.2021

Retail Manager

Off-limits (India)
02.2020 - 05.2021

Intern

Ashok Leyland (India)
05.2019 - 07.2019

MBA - Business Management

University of Western Australia

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Harshit Singh Ghai