Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harshita Kirpal

Hoppers Crossing,VIC

Summary

Dedicated to pursuing a career in health science driven by a genuine interest in improving public health and well-being.
Demonstrated strong academic performance throughout studies, showcasing commitment, diligence, and aptitude for learning.
Developed analytical abilities through coursework, capable of critically analyzing data and scientific literature.
Proficient in effectively conveying ideas both orally and in writing, evidenced by presentations, reports, and group projects.
Possess a keen interest in research methodologies and evidence-based practice, eager to contribute to research initiatives within the healthcare field.
Proven ability to collaborate effectively with peers on academic projects, fostering a supportive and cooperative team environment.
Adapt at identifying issues and generating creative solutions, as demonstrated through academic challenges and coursework assignments.
Meticulous approach to tasks, ensuring accuracy and precision in all endeavors.
Innate desire to help others and make a positive impact in people's lives, driving motivation to pursue a healthcare career.
Committed to ongoing learning and professional growth, eager to acquire practical experience and further develop skills through entry-level opportunities in the health science field.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

To Aid Academics And Cultivate Retail Expertise.
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Tutor

"Opted For Tutoring To Share My Fervour For Biology
02.2019 - 01.2021
  • "Delivered targeted homework support utilising prescribed curriculum and resources.
  • Guided students in adopting effective study methodologies and examination tactics.
  • Partnered with students to address homework challenges, pinpoint areas of improvement, and rectify weaknesses.
  • Inspired student motivation, fostering a positive learning environment to instil self-assurance and diminish apprehension towards academic challenges."

Education

Bachelor of Science - Health Sciences

Swinburne University of Technology
Melbourne, VIC
12.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

To Aid Academics And Cultivate Retail Expertise.
05.2022 - Current

Tutor

"Opted For Tutoring To Share My Fervour For Biology
02.2019 - 01.2021

Bachelor of Science - Health Sciences

Swinburne University of Technology
Harshita Kirpal