Harshita Rathod
Wentworthville,NSW
Summary
Motivated customer service professional with extensive experience in managing high volumes of inbound calls and maintaining strong customer relationships. Demonstrates exceptional communication, problem-solving, and interpersonal skills, consistently exceeding customer expectations. Proficient in CRM systems, with a proven ability to multitask and ensure customer satisfaction. Committed to contributing to team success in a dynamic retail environment.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Udaya Supermarket
09.2023 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with product inquiries and service requests, ensuring satisfaction.
- Educated customers on available promotions and loyalty programs to enhance engagement.
- Processed transactions accurately using point-of-sale system to maintain operational efficiency.
- Answered inquiries and provided accurate information regarding products and services.
- Delivered excellent customer service to address concerns in a timely manner.
Software Developer
Kavya SoftTech Pvt Ltd
01.2023 - 07.2023
- Designed, built, and maintained websites and software applications.
- Authored and edited website content for clarity and engagement.
- Executed assignments utilizing programming languages including HTML, PHP, CSS, JavaScript, and APIs.
- Ensured compliance with UI standards and cross-browser compatibility.
- Developed and validated test routines to uphold interface quality.
Customer Support Consultant
Teleperformance
12.2021 - 12.2022
- Handled inbound and outbound calls to facilitate KYC remediation activities.
Verified and updated customer information according to KYC compliance requirements.
Contacted customers to gather missing or updated KYC documentation.
Managed account unblocking requests based on verification results and compliance alerts.
Ensured all customer interactions maintained accuracy, professionalism, and confidentiality.
Worked within tight schedules and met daily productivity targets with high efficiency.
Documented call outcomes accurately and updated systems in real-time.
Escalated complex cases to relevant support teams for resolution.
Front Desk Executive
Maruti Packaging Pvt Ltd
10.2020 - 09.2021
- Handled phone inquiries and directed calls to appropriate departments promptly.
- Maintained accurate records of guest information and reservations daily.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Responded to guest complaints and resolved issues in a timely manner.
- Processed payments and issued receipts following company protocols.
Education
Master of Science - Information Technology
University of Technology Sydney
Sydney, New South Wales, NSW11-2025
B.E - Computer Science & Engineering
Rajiv Gandhi Technical University
Bhopal07.2024
Higher Secondary School -
SVBP Higher Secondary School
Kasrawad01.2018
Secondary School Certificate -
Shanti Niketan High School
Kasrawad01.2012
Skills
- Food safety
- Effective communication
- Active listening
- Positive language
- Problem-solving
- Patience
- Resilience
- Social perceptiveness
- MS Office
- Critical Thinking
- Decision Making
- People Management
- Team Management
- Complaint handling
- Customer relationship management (CRM)
- Call center experience
- Live chat support
- Multitasking and organization
- Help desk support
- Customer response
- Stress management
Languages
- Hindi
- English
Timeline
Customer Service Executive
Udaya Supermarket
09.2023 - Current
Software Developer
Kavya SoftTech Pvt Ltd
01.2023 - 07.2023
Customer Support Consultant
Teleperformance
12.2021 - 12.2022
Front Desk Executive
Maruti Packaging Pvt Ltd
10.2020 - 09.2021
Master of Science - Information Technology
University of Technology Sydney
B.E - Computer Science & Engineering
Rajiv Gandhi Technical University
Higher Secondary School -
SVBP Higher Secondary School
Secondary School Certificate -
Shanti Niketan High School