Summary
Overview
Work History
Education
Skills
Accomplishments And Awards
References
Timeline
Generic

Harshith Kompally

Melbourne,Australia

Summary

A highly dedicated System Analyst with proven track record of successfully analysing, designing and implementing complex IT solutions. Leveraging a comprehensive understanding of business processes and technology, I excel in bridging the gap between technical teams and stakeholders. Possessing a strong problem solving skills and a keen eye for detail, I am dedicated to optimising system performance, enhancing efficiency, and driving strategic decision making through innovative solutions. Seeking for a system Analyst positions eager to leverage highly transferable skills and experiences to help drive organisational growth.

Overview

7
7
years of professional experience

Work History

SERVICE DESK ANALYST

HobanRecruitment
Melbourne, Australia
07.2021 - Current
  • Provide timely and efficient first-level technical support to end-users via phone, email, and chat, ensuring prompt resolution of IT-related issues
  • Diagnose and troubleshoot hardware, software, network, and application problems, escalating complex issues to appropriate teams for further investigation
  • Manage and prioritize incoming support tickets using [Ticketing System], consistently meeting or exceeding established service level agreements (SLAs)
  • Maintain detailed and accurate records of support interactions, solutions provided, and escalation paths followed
  • Collaborate with second-level support and subject matter experts to resolve escalated issues, contributing to a high-resolution rate and improved user satisfaction
  • Assist in the onboarding of new employees by configuring workstations, setting up user accounts, and providing training on basic IT procedures
  • Continuously update and expand technical knowledge through self-learning and participation in training programs, ensuring up-to-date expertise on the latest technologies
  • Key Achievements: Gained advancement to a higher-level role in the very first three months after joining for exhibiting excellent professionalism in meeting deadlines and taking responsibility for my ongoing professional development
  • Developed and maintained excellent communication skills through writing reports to executives and participated in meetings and social gatherings effectively.

SYSTEM ANALYST

Synodic Software Solutions
Melbourne, Australia
01.2020 - 06.2021
  • Played a pivotal role in the successful migration of legacy systems to a modern cloud-based infrastructure, resulting in improved scalability and reduced maintenance costs
  • Collaborated with external vendors and internal stakeholders to integrate third-party software solutions, enhancing system functionality and user experience
  • Conducted regular system audits and performance assessments, identifying and resolving bottlenecks to ensure optimal system performance and availability
  • Analysed user feedback and conducted user acceptance testing to refine system features and functionalities, leading to a 15% increase in user satisfaction
  • Assisted in development of project plans, timelines and budgets, ensuring projects were delivered on time and within scope
  • Key Achievements: Awarded with best employee of the month- Mar 2021 for accomplishing a System Analysis
  • Developed and maintained excellent communication skills through writing reports to executives and participated in meetings and social gatherings effectively.

DATA ANALYST

Wozert Technologies
India, India
08.2017 - 10.2019
  • Developed and implemented machine learning models to optimize customer churn prediction, resulting in a 15% reduction in customer attrition and a 10% increase in customer retention
  • Conducted exploratory data analysis and identified key factors influencing customer satisfaction, leading to targeted improvements in service delivery and a 20% increase in customer satisfaction scores
  • Collaborated with cross-functional teams to design and deploy a recommendation system for personalized marketing campaigns, resulting in a 12% increase in conversion rates
  • Utilized statistical modeling techniques to analyze network data and identify patterns for proactive network maintenance, reducing downtime by 25% and improving overall network reliability
  • Implemented data-driven approaches to optimize pricing strategies, resulting in a 7% increase in revenue and improved pricing competitiveness in the market
  • Key Achievements: Successfully interpreted the client's financial data to find anomalies, investigated results and rectified those anomalous transactions whilst identifying weaknesses in the client's internal control procedures by analysing their data and providing management related reports
  • Developed and maintained excellent communication skills through writing reports to executives and participating in meetings and social gatherings effectively.

Education

Master of IT (Mobile Applications) -

Central Queensland University
11.2022

Bachelor's in Computer Science Engineering -

KL University
07.2017

Skills

  • Technical Troubleshooting
  • Customer Service Excellence
  • Ticket Management
  • Hardware and Software Support
  • Network Connectivity
  • Communication Skills
  • Documentation and Reporting
  • Active Directory Management
  • Remote Desktop Support
  • Efficient Time Management

Accomplishments And Awards

  • CQU UNI - International Student Scholarship
  • Accomplishment of Cloud systems at KL University.
  • Awarded with Best Event Organiser at KL University.
  • IELTS English Proficiency with overall 7.5 band score.
  • General Secretary - CQUNI.
  • Active member at Australia Computer Society.

References

Available upon request

Timeline

SERVICE DESK ANALYST

HobanRecruitment
07.2021 - Current

SYSTEM ANALYST

Synodic Software Solutions
01.2020 - 06.2021

DATA ANALYST

Wozert Technologies
08.2017 - 10.2019

Master of IT (Mobile Applications) -

Central Queensland University

Bachelor's in Computer Science Engineering -

KL University

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Harshith Kompally