Harshitha Malli
Carlton,VIC
Summary
Dynamic and professional job seeker with a diverse background in content creation, chemical trading, supply chain management, and luxury hospitality. Skilled in generating compelling content, leading cross-functional teams, and implementing innovative strategies to optimize customer engagement. Experienced in sales and procurement operations across multiple countries, with a strong knowledge of chemical applications and safety standards. Demonstrated expertise in luxury hospitality, excelling in providing exceptional guest services, managing teams, and utilizing operational systems like OPERA. Consistently achieves targets, enhances customer satisfaction, and successfully adapts to various industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelance Content Creator
Scape Student Living
08.2024 - 02.2025
- Coordinated with 3 team members; created content to advertise property.
- Developed engaging multimedia content to attract a wider audience.
- Produced, edited & directed short video of 1 minute - reel / tiktok.
- Enhanced brand visibility by creating strategic social media posts.
- Boosted audience interaction with creative video production.
- Strengthened content through proofreading and editing.
Sales Intern
Tradeasia
07.2023 - 12.2023
- Got in a chemical trade company for 6 months, gaining proficiency in sales, trading and supply chain management.
- Attended monthly workshops and participated in sales meetings and presentations to gain knowledge and insight.
- Implemented sales for over 4+ countries (Dubai, Egypt, Indonesia and India being the more focused towards countries); was able to confirm sales orders with Hempel Group Dubai; completed procurement goals before deadline; coordinated procurement of chemicals with production team.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Assisted team members in closing deals by providing additional support or information when needed.
- Understanding different types of chemicals and where it is used; comprehending volatile chemicals and enhancing safety awareness while packaging chemicals daily.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Assessed growth and demand for calcium carbonate and paraffin wax; identified best way to approach customers.
Hotel Management Trainee
Taj Lake Palace
12.2021 - 05.2022
- Gained knowledge of company policies, protocols and processes.
- Used OPERA to enter and maintain up-to-date information for each hotel room and guests.
- Enhanced hotel operations efficiency by assisting in various departments such as sales and marketing, kitchen, front desk, housekeeping, and food and beverage.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Managed food and beverages in Jharokha for a month and helped training new trainees.
- Assessed cleaning equipment and materials; laundry & linen system; keeping informed 5+ housekeeping staff team members.
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Began in cafeteria kitchen then continued in garde manger & bakery; performed multiple tasks according to importance & served more than 200+ guests.
- Answered telephone calls and emails to assist customers in making reservations.
- Optimized guest satisfaction; booked & helped with more than 50 bookings; helped with sales & marketing.
Education
University of Melbourne
Melbourne, VIC12.2025
Bachelor of Science - Hospitality Management
Symbiosis International University
12.2023
Skills
- OPERA system
- MySQL
- Java
- HTML
- Content creation
- Digital marketing
- Operations management
- Time management
- Research skills
- Sales strategies
- Marketing
- Cross-functional teamwork
Accomplishments
- Carefully mentored newly hired trainees on customer service techniques which helped improve focus on guests and visitors.
- Collaborated with team of 20 during multiple weddings held in the hotel.
- Supervised team of 7 staff members in the food & beverage department.
- Collaborated with team of 2 during the sales of calcium carbonate and paraffin wax.
- Confirmed sales with Hemple Dubai.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully posted 3 videos from Scape Student Living. One video having over 33k views, another having over 4k views and the last one having over 6k views.
Certification
- Melbourne Plus: Innovation
- Virtual Industry Project Completer
Languages
Tamil
Full Professional
Hindi
Full Professional
English
Native or Bilingual
Sourashtra
Native or Bilingual
Chinese (Mandarin)
Limited Working
Thai
Limited Working
Spanish
Elementary
Marathi
Limited Working
Interests
- I enjoy music - playing the piano and singing
- Enjoy participating in basketball and going to the gym for overall physical and mental well-being
- I like trying new recipes and food trends
Timeline
Freelance Content Creator
Scape Student Living
08.2024 - 02.2025
Sales Intern
Tradeasia
07.2023 - 12.2023
Hotel Management Trainee
Taj Lake Palace
12.2021 - 05.2022
- Melbourne Plus: Innovation
- Virtual Industry Project Completer
University of Melbourne
Bachelor of Science - Hospitality Management
Symbiosis International University
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