Harshitha Muktavaram
Nizamabad ,Telangana
Summary
Results-driven technical support professional with 2 years of experience in efficiently resolving assigned tickets within specified timelines. Adept at providing effective solutions while working collaboratively in a team environment. Proficient in Oracle PL/SQL, SQL, and report generation, with a proven track record in database management. Currently pursuing a data analyst course to broaden skill set and embrace new challenges. Demonstrates a proactive approach to professional development and a commitment to delivering high-quality support. Combines technical expertise with a strong work ethic, positioning myself for further opportunities and continuous improvement in the dynamic field of data analysis and technical support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Systems Associate
Infosys
Hyderabad , Telangana
04.2023 - Current
- Collaborating with cross-functional teams to ensure alignment between project requirements and technical solutions.
- Participating in quality assurance activities, including testing and validation processes.
- Conducting regular system audits to identify potential areas for improvement and optimization.
- Documenting and communicating technical processes and solutions for knowledge sharing within the team.
- Contributing to the development of troubleshooting guides and FAQs to enhance support efficiency.
- Proactively identifying and addressing potential challenges in the software development life cycle.
- Engaging in continuous learning to stay updated on emerging technologies and industry best practices.
- Assisting in the preparation of project documentation, including technical specifications and user manuals.
Systems Associate
Infosys
Hyderabad, Telanagana
01.2023 - 04.2023
- Analyzed project requirements to find bugs and eliminate issues.
- Communicated with clients to understand system requirements.
- Responded promptly to service requests from internal customers providing timely resolution of technical issues.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Reviewed,analyzed and recommended software solutions for specific project needs.
Operations Executive
Infosys
Hyderabad, Telangana
12.2021 - 01.2023
- Demonstrated proficiency in quickly learning and comprehending the nature of tickets raised, ensuring swift and accurate issue resolution.
- Applied problem-solving skills to efficiently address and resolve diverse technical challenges raised through service tickets.
- Collaborated closely with team members to share insights and solutions, fostering a collaborative and knowledge-sharing environment.
- Adapted to dynamic project requirements by consistently updating skills and knowledge to meet evolving technology standards.
- Actively participated in team meetings to discuss ongoing issues, share expertise, and contribute to the team's collective problem-solving capabilities.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Proactively communicated progress on ticket resolutions to team leaders, promoting transparency and effective workflow management.
- Coordinated with cross-functional teams to ensure smooth operations.
Education
Master of Science - Statistics
Nishitha Degree College
Nizamabad, Telangana, India12-2023
Bachelor of Science - Mathematics And Computer Science
Nishitha Degree College
Nizamabad, Telangana, India.08-2021
Board of Intermediate - Maths, Physics And Chemisty
SR Junior College
Nizamabad, Telangana, India.05-2018
Secondary School Education -
SR High School
Nizamabad, Telangana, India.05-2016
Skills
- C, C
- Oracle PL SQL
- Oracle Reports Builder
- Troubleshooting
- Debugging
- Problem Solving
- Time Management
- Collaboration
Certification
- Infosys Certified SQL Server 2016 Administrator
Languages
English
Professional
Hindi
Limited
Telugu
Native/ Bilingual
References
References available upon request.
Timeline
Senior Systems Associate
Infosys
04.2023 - Current
Systems Associate
Infosys
01.2023 - 04.2023
Operations Executive
Infosys
12.2021 - 01.2023
Master of Science - Statistics
Nishitha Degree College
Bachelor of Science - Mathematics And Computer Science
Nishitha Degree College
Board of Intermediate - Maths, Physics And Chemisty
SR Junior College
Secondary School Education -
SR High School
Similar Profiles
CHETAN SONAWANECHETAN SONAWANE
Lead Technical Consultant at InfosysLead Technical Consultant at Infosys
Anjali SinhaAnjali Sinha
Java Developer, Real Estate Services at InfosysJava Developer, Real Estate Services at Infosys
Ved ShuklaVed Shukla
Senior System Engineer at InfosysSenior System Engineer at Infosys
ASMITA KULKARNIASMITA KULKARNI
Consultant at InfosysConsultant at Infosys
MD FAIZAN UDDIN AHMEDMD FAIZAN UDDIN AHMED
Restaurant Manager at Bawarchi RestaurantRestaurant Manager at Bawarchi Restaurant