Harshitha Rangaraju
Wyndham Vale
Summary
Dynamic customer service professional with proven success at Probe, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I excel in high-pressure environments, ensuring efficient operations and accuracy in service delivery. Committed to maintaining quality and safety standards while achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Probe
11.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Packer
Lentils PTY Limited
02.2021 - 10.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Packed, weighed and shipped items per customer specifications.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- performing repetitive manual handling tasks including lifting freight items up to 25 kgs.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Created shipping labels to complete daily order processing.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
Education
Software Developmemt
Victorian Institute of Technology
Melbourne, VIC11-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Probe
11.2023 - 03.2025
Warehouse Packer
Lentils PTY Limited
02.2021 - 10.2023
Software Developmemt
Victorian Institute of Technology
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