HARSHITHA VEMULA
Melbourne,Australia
Summary
Proven System Administrator and Customer Service Representative with a track record of enhancing system performance and customer satisfaction at Ramki Homes. Expert in Information Security and adept at Active Listening, I excel in resolving complex technical and customer service issues, boosting efficiency by over 30%. Skilled in fostering strong customer and team relationships through effective communication and technical acumen.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Coles express
Melbourne, Vic
01.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Supported sales team members to drive growth and development
Office Administrator
Ramki Homes
Melbourne, Vic
04.2019 - Current
- Configured and maintained system hardware, software and network components
- Monitored system performance to ensure optimal operations and identified potential issues
- Installed, tested and evaluated new systems, applications and patches
- Troubleshot application errors and provided technical support to end-users
- Implemented security measures such as firewalls, antivirus programs
- Resolved complex technical problems within established service level agreements
- Deployed operating systems upgrades and security patching in accordance with IT policies
- Maintained inventory of hardware assets including servers, laptops, desktops
- Participated in design reviews, code inspections, test plan creation and execution
- Collaborated with other teams to develop solutions for various projects
- Generated reports on server usage statistics and capacity planning metrics
- Managed email routing and internal message protocols to support reliable delivery of communications
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility
Education
DIPLOMA AND ADVANCE DIPLOMA - INFORMATION TECHNOLOGY, Telecommunications And Network Engineering
Glen Institute
Melbourne10.2024
Bachelor - IT, Business Administration And Management
Torrens University
Melbourne11.2021
Bachelor - Civil Engineering
Latrobe University
Melbourne06.2020
Skills
- Paperwork Processing
- Data Collection
- Call Management
- Report Generation
- Appointment Scheduling
- Data Entry
- Information Security
- Product Knowledge
- Refunds processing
- Active Listening
- Microsoft Office Suite
- Adaptive team player
- Retail sales customer service
- Opening and closing accounts
- Retail store support
- Account Management
Timeline
Customer Service Representative
Coles express
01.2020 - Current
Office Administrator
Ramki Homes
04.2019 - Current
DIPLOMA AND ADVANCE DIPLOMA - INFORMATION TECHNOLOGY, Telecommunications And Network Engineering
Glen Institute
Bachelor - IT, Business Administration And Management
Torrens University
Bachelor - Civil Engineering
Latrobe University