Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Powerskills
Timeline
Generic
Harshjot Singh Walia

Harshjot Singh Walia

Seven Hills,NSW

Summary

Dedicated and customer-focused professional with proven experience in delivering exceptional service and support in fast-paced environments. Possess strong communication and interpersonal skills, with a demonstrated ability to resolve issues effectively and foster positive relationships with customers. Adept at handling inquiries, managing complaints, and ensuring a seamless customer experience. Committed to maintaining high standards of service quality and contributing to team success. Seeking to leverage my expertise in customer service to enhance client satisfaction and support organizational goals.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

American Finance
Punjab, IN
06.2023 - 07.2023
  • Provided high-quality customer service by addressing inquiries and resolving issues via phone, email, and live chat, ensuring a positive experience for every customer.
  • Effectively managed and resolved customer complaints, utilizing problem-solving skills to ensure timely and satisfactory solutions, leading to a 20% decrease in escalated issues.
  • Assisted customers with product selection, order processing, and service-related queries, achieving a customer satisfaction rating of over 95%.

Customer Service Cashier

AIM (Accrual Intelligence Manuals)
Delhi, IN
06.2022 - 07.2022
  • Operated cash registers, processed transactions accurately, and handled cash, credit, and debit payments, ensuring efficient and smooth checkout experiences for customers.
  • Handled customer complaints with professionalism and empathy, effectively resolving issues to enhance customer satisfaction and loyalty.

Education

Integrated BBA-MBA -

Lovely Professional University
Phagwara, IN

Higher Secondary -

HIS Excellent
Hoshiarpur, IN

Skills

  • Project Support
  • Financial Analysis
  • Expenditure tracking
  • Month-end reporting
  • Client Relations
  • Team Collaboration

Extracurricular Activities

  • Volunteering in community organizations, non-profits, or local events, where you assist visitors, answer questions, and resolve issues.
  • Working at a local help desk or information booth, which helps improve communication and problem-solving skills.

Powerskills

  • Proficient in conveying information clearly and actively listening to customer needs, fostering positive interactions and building rapport.
  • Strong ability to analyze customer issues and develop practical, effective solutions quickly, enhancing customer satisfaction.

Timeline

Customer Service Representative

American Finance
06.2023 - 07.2023

Customer Service Cashier

AIM (Accrual Intelligence Manuals)
06.2022 - 07.2022

Integrated BBA-MBA -

Lovely Professional University

Higher Secondary -

HIS Excellent
Harshjot Singh Walia