Harshna Raniga
Slacks Creek,QLD
Summary
Dynamic Member Engagement Specialist with a proven track record at RACQ, excelling in client service dedication and efficient problem-solving. Recognized for enhancing customer satisfaction through proactive issue resolution and effective communication. Committed to achieving results while fostering strong relationships, consistently meeting performance benchmarks in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Member Engagement Specialist
RACQ
04.2021 - Current
- Resolve customer complaints in a timely manner to ensure customer satisfaction
- Answered incoming calls, assisting customers with product inquiries, billing questions, and other service-related issues to enhance customer experience
- Process orders, forms, applications, and requests accurately and efficiently
- Maintained comprehensive records of customer interactions, transactions, feedback, and complaints to support service improvements
Customer Solutions Specialist
Services Australia
06.2020 - 04.2021
- Engaged customers to identify needs, resolve issues, and answer product questions, fostering stronger customer relationships
- Handled escalated customer service concerns, safeguarding customer satisfaction and strengthening long-term business relationships
- Promoted customer satisfaction by resolving problems through knowledgeable, friendly service, enhancing overall customer experience
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Retail Worker
Stacks Discounts
12.2014 - 06.2020
- Processed cash register transactions with accuracy, ensuring customer satisfaction through attentive service
- Oversaw daily store operations, executing opening and closing procedures to maintain operational efficiency
- Stocked shelves with new merchandise upon arrival from the stockroom
- Checked store security systems regularly to safeguard against theft and vandalism
Education
High School Diploma -
Macgregor State High School
Qld 12-2017
Certificate III - Engineering – Technical
Site Skill Training
QLD11-2017
Certificate II - Manufacturing Technology
Site Skills Training
Qld10-2017
Skills
- Client service dedication
- Customer service
- Efficient problem-solving skills
- Result-driven approach
- Time management
- Tech communication
- Interpersonal skills
Timeline
Member Engagement Specialist
RACQ
04.2021 - Current
Customer Solutions Specialist
Services Australia
06.2020 - 04.2021
Retail Worker
Stacks Discounts
12.2014 - 06.2020
High School Diploma -
Macgregor State High School
Certificate III - Engineering – Technical
Site Skill Training
Certificate II - Manufacturing Technology
Site Skills Training