Harshvardhan Satishchandra Mehta
Unit 3 86 Canberra Street, Oxley Park,NSW
Summary
Dynamic leader with proven expertise in customer service management and cost reduction, honed at Pizza Hut. Excelled in staff scheduling and employee motivation, driving operational efficiency and team leadership. Demonstrates originality and creativity, ensuring high-quality service and achieving significant improvements in sales promotion and quality assurance.
Overview
9
9
years of professional experience
Work History
Project Coordinator
CSR Enterprise
08.2017 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Created work schedules according to sales volume and number of employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
FLOOR AND BAR BOY
ALBION HOTEL
10.2017 - 09.2018
- Worked with customers to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Junior Civil Engineer
Kakuba Constructions
10.2016 - 06.2017
- Expedited problem resolution by promptly addressing any discrepancies found during design reviews or site inspections.
- Reduced project costs through value engineering analyses and recommending cost-effective solutions.
- Provided valuable input during client meetings to help clarify design objectives while maintaining a professional relationship with clients throughout projects' duration.
- Contributed to the successful completion of numerous projects by diligently following established engineering principles and industry best practices.
Civil Site Engineer
Aim Infrastructure
12.2015 - 09.2016
- Reduced construction costs through effective negotiation with suppliers and subcontractors.
- Monitored execution of contract work for compliance with design plans and specifications.
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
Education
MBA - Project Management
Kaplan Business School
Sydney, NSW04-2024
Bachelor of Science - Civil Engineering
Gujarat Technological University
ITM Universe07-2015
Diploma of Education - Civil Engineering
Gujarat Technological University
R.M.S Polytehnic07-2012
Skills
- Originality and Creativity
- Assignment Delegation
- Business Leadership
- Customer Service Management
- Sales Promotion
- Decision Making
- Quality Assurance
- Cost Reduction
- Team Leadership
- Training Management
- Sales Tracking
- Employee Motivation
- Staff Scheduling
Timeline
FLOOR AND BAR BOY
ALBION HOTEL
10.2017 - 09.2018
Project Coordinator
CSR Enterprise
08.2017 - Current
Junior Civil Engineer
Kakuba Constructions
10.2016 - 06.2017
Civil Site Engineer
Aim Infrastructure
12.2015 - 09.2016
MBA - Project Management
Kaplan Business School
Bachelor of Science - Civil Engineering
Gujarat Technological University
Diploma of Education - Civil Engineering
Gujarat Technological University
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