A dynamic and skilled individual with a solid background in retail. Having had worked in various positions which required me to liaison with clients and customers I possess excellent interpersonal skills, as well as the ability to work efficiently in both groups and autonomously to achieve performance objectives, and maximising output. Being a versatile individual with a significant amount of managerial experience in retail my diversified skills include, strong communication, with the ability to effortlessly coordinate resources, employees and schedules to work competently under time-bound situations. I am a hardworking and reliable individual, who goes above and beyond to support his team and provide customers with a positive experience.
· Established and maintained quality standards and consistently tested results to verify compliance.
· Consulted customers to understand their desires and suggest the best products to meet their needs.
· Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.
· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.
· Maintained an onsite presence to ensure the operations team met all company operational standards.
· Supported back office procedures, including hiring and employment.
· Managed business operations, working closely with senior management to develop KPIs, building operating dashboards, and monitoring performance.
· Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for a new Vodafone store.
· Taught the sales team how to connect with customers and built long-term, productive relationships.
· Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and retain the sale.
· Maintained a robust inventory of available products, avoiding delivery delays and maximising profits.
· Reversed a poor performing store by revising systems, processes, training programs, and personnel.
· Set forward-thinking policies to meet business needs and boost team success.
· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.
· Increased employee job satisfaction with hands-on, motivational approaches.
· Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
Advanced from store manager to area manager for 4 location managing 15 employees.
· Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
· Skilfully counted daily cash, prepared deposits and updated financial records with current totals.
· Engaged customers to quickly identify their needs, negotiated contracts and closed sales.
· Studied products inside and out to understand their features, designs and potential uses.
· Ensured all customers received friendly, quick, and efficient services.
· Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
· Stayed up to date with all store initiatives and communications, sharing with associates as required.
· Maintained focus on promoting and driving sales, including the execution of next season planning.
· Advanced from sales representative to store manager for 2 location overseeing 7 employees.
· Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
· Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.
· Regularly visited new and existing customers to develop and strengthen business relationships.
· Stayed up to date on the company's service offerings, policies and procedures.
· Worked with senior managers to forecast demand and inventory levels.
· Club Red winner - 2019 (Postpaid voice) Air voice Liverpool
· Club Red winner - 2018 (Postpaid Mobile broadband) Air voice Liverpool
· Club Red winner - 2017 (Prepaid Voice) Air voice Bondi