Harshwardhan Chandarana

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Trained and motivated employees to perform daily business functions.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Drove consistent grocery sales with effective merchandising and promotions implementation.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Assisted customers with produce questions and special orders.
• Replenished, rotated and culled displays several times daily.
• Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
• Assessed, optimized and elevated operations to target current and expected demands.

· Established and maintained quality standards and consistently tested results to verify compliance.

· Consulted customers to understand their desires and suggest the best products to meet their needs.

· Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.

· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.

· Maintained an onsite presence to ensure the operations team met all company operational standards.

· Supported back office procedures, including hiring and employment.

· Managed business operations, working closely with senior management to develop KPIs, building operating dashboards, and monitoring performance.

· Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for a new Vodafone store.

· Taught the sales team how to connect with customers and built long-term, productive relationships.

· Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and retain the sale.

· Maintained a robust inventory of available products, avoiding delivery delays and maximising profits.

· Reversed a poor performing store by revising systems, processes, training programs, and personnel.

· Set forward-thinking policies to meet business needs and boost team success.

· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.

· Increased employee job satisfaction with hands-on, motivational approaches.

· Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.

Advanced from store manager to area manager for 4 location managing 15 employees.

· Worked closely with all sales personnel to assist with routine sales and handle advanced issues.

· Skilfully counted daily cash, prepared deposits and updated financial records with current totals.

· Engaged customers to quickly identify their needs, negotiated contracts and closed sales.

· Studied products inside and out to understand their features, designs and potential uses.

· Ensured all customers received friendly, quick, and efficient services.

· Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

· Stayed up to date with all store initiatives and communications, sharing with associates as required.

· Maintained focus on promoting and driving sales, including the execution of next season planning.

· Advanced from sales representative to store manager for 2 location overseeing 7 employees.

· Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

· Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.

· Regularly visited new and existing customers to develop and strengthen business relationships.

· Stayed up to date on the company's service offerings, policies and procedures.

· Worked with senior managers to forecast demand and inventory levels.