Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Harshwardhan Chandarana

Perth,Western Australia

Summary

A dynamic and skilled individual with a solid background in retail. Having had worked in various positions which required me to liaison with clients and customers I possess excellent interpersonal skills, as well as the ability to work efficiently in both groups and autonomously to achieve performance objectives, and maximising output. Being a versatile individual with a significant amount of managerial experience in retail my diversified skills include, strong communication, with the ability to effortlessly coordinate resources, employees and schedules to work competently under time-bound situations. I am a hardworking and reliable individual, who goes above and beyond to support his team and provide customers with a positive experience.

Overview

10
10
years of professional experience

Work History

Business Owner

IGA MOORE PARK BEACH
08.2021 - 05.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform daily business functions.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Fresh Produce Manager

IGA Bindoon
08.2020 - 07.2021
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted customers with produce questions and special orders.
  • Replenished, rotated and culled displays several times daily.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Assessed, optimized and elevated operations to target current and expected demands.

Area Manager

Air Voice Group Pty Ltd. (Vodafone Partner)
11.2017 - 05.2020

· Established and maintained quality standards and consistently tested results to verify compliance.

· Consulted customers to understand their desires and suggest the best products to meet their needs.

· Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.

· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.

· Maintained an onsite presence to ensure the operations team met all company operational standards.

· Supported back office procedures, including hiring and employment.

· Managed business operations, working closely with senior management to develop KPIs, building operating dashboards, and monitoring performance.

· Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for a new Vodafone store.

· Taught the sales team how to connect with customers and built long-term, productive relationships.

· Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and retain the sale.

· Maintained a robust inventory of available products, avoiding delivery delays and maximising profits.

Store Manager

Air Voice Group Pty Ltd. (Vodafone Partner)
03.2017 - 10.2017

· Reversed a poor performing store by revising systems, processes, training programs, and personnel.

· Set forward-thinking policies to meet business needs and boost team success.

· Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences.

· Increased employee job satisfaction with hands-on, motivational approaches.

· Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.

Advanced from store manager to area manager for 4 location managing 15 employees.

Sales Representative

Air Voice Group Pty Ltd. (Vodafone partner)
11.2016 - 02.2017

· Worked closely with all sales personnel to assist with routine sales and handle advanced issues.

· Skilfully counted daily cash, prepared deposits and updated financial records with current totals.

· Engaged customers to quickly identify their needs, negotiated contracts and closed sales.

· Studied products inside and out to understand their features, designs and potential uses.

· Ensured all customers received friendly, quick, and efficient services.

· Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

· Stayed up to date with all store initiatives and communications, sharing with associates as required.

· Maintained focus on promoting and driving sales, including the execution of next season planning.

· Advanced from sales representative to store manager for 2 location overseeing 7 employees.

Owner's Representative

Swastik Petroleum (Hindustan Petroleum dealer)
02.2014 - 05.2016

    · Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

    · Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.

    · Regularly visited new and existing customers to develop and strengthen business relationships.

    · Stayed up to date on the company's service offerings, policies and procedures.

    · Worked with senior managers to forecast demand and inventory levels.

Education

MBA - Advanced (Marketing)

Torrens University Australia
Sydney
03.2020

Bachelor of Commerce - Commerce

Saurashtra University
Jamnagar
04.2015

Skills

  • Purchasing and planning
  • Quality control analysis
  • Display creation
  • Retail management background
  • Sales and marketing
  • Retail experience
  • Customer service
  • Relationship Building
  • Performance Improvement
  • Business Development
  • Business Administration
  • Staff hiring

Accomplishments

    · Club Red winner - 2019 (Postpaid voice) Air voice Liverpool

    · Club Red winner - 2018 (Postpaid Mobile broadband) Air voice Liverpool

    · Club Red winner - 2017 (Prepaid Voice) Air voice Bondi

Timeline

Business Owner

IGA MOORE PARK BEACH
08.2021 - 05.2024

Fresh Produce Manager

IGA Bindoon
08.2020 - 07.2021

Area Manager

Air Voice Group Pty Ltd. (Vodafone Partner)
11.2017 - 05.2020

Store Manager

Air Voice Group Pty Ltd. (Vodafone Partner)
03.2017 - 10.2017

Sales Representative

Air Voice Group Pty Ltd. (Vodafone partner)
11.2016 - 02.2017

Owner's Representative

Swastik Petroleum (Hindustan Petroleum dealer)
02.2014 - 05.2016

MBA - Advanced (Marketing)

Torrens University Australia

Bachelor of Commerce - Commerce

Saurashtra University
Harshwardhan Chandarana