Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Languages
Hobbies and Interests
References
Timeline
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Harsimran Chugh

Harsimran Chugh

Carlton,Australia

Summary

Dynamic and results-driven university student who has worked as a retail sales professional and a retail team leader with over 4 years of experience in the retail industry. Proven track record of delivering excellent customer service, driving sales, and fostering a positive team environment. Strong leadership and supervisory skills, adept at training and motivating team members to achieve and exceed performance goals. Skilled in effective communication and collaboration with management, ensuring seamless store operations. Passionate about providing exceptional customer experiences and committed to continuous improvement and innovation in retail.

Overview

11
11
years of professional experience

Work History

Retail Sales Professional

David Jones
Melbourne City , VIC
08.2022 - Current
  • Addressed customer complaints promptly and professionally while providing solutions that met their needs.
  • Upheld the highest standards of integrity and ethical behavior.
  • Demonstrated product knowledge to customers and answered any questions they had.
  • Analyzed sales data to identify areas of improvement in customer service delivery.
  • Ensured compliance with company policies regarding returns, exchanges, refunds.
  • Communicated effectively with co-workers, supervisors, and other personnel as needed.
  • Processed cash, credit card and check payments accurately.
  • Performed daily inventory checks to ensure accurate stock levels were maintained..
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained a neat and organized work area at all times.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped train new employees on store policies and procedures.

Team Leader

Officeworks
Melbourne , VIC
06.2020 - 05.2022
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained the team's morale to successfully achieve targets regularly.
  • Conducted regular performance reviews to assess individual team member progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Thrived in a fast-paced environment and juggled shifting priorities like a pro.

In-Store Team Member

Domino's Pizza
Melbourne, Australia
03.2019 - 11.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained neat and clean premises for food preparation
  • Responded to customer requests for products, services and company information
  • Recommended products to customers by thoroughly explaining details
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Cashier

Modern Bazaar
Delhi, India
06.2016 - 08.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked closely with shift manager to solve problems and handle customer concerns.

Student Body Head Girl

Maxfort School
Delhi, India
04.2013 - 03.2014
  • Tutoring and mentoring students as well as supervising lunchrooms and playgrounds
  • Assisting in classes and the school office
  • Assisted with special events and programs
  • Used strong interpersonal communication skills to convey information to others
  • Implemented campaigns to manage discipline amongst students.

Education

Bachelor of Arts - Psychology

University of Melbourne
Melbourne, Australia

Skills

  • Upbeat and Positive Personality
  • Calm and Professional under Pressure
  • Excellent Customer Service Skills
  • Social Perceptiveness
  • Great at building customer trust and loyalty
  • Courteous with a Strong Service Mindset
  • Ability to work independently and in teams
  • Liaise with people at all levels
  • Quick Learner
  • Flexible approach towards work
  • Building rapport
  • Store maintenance
  • Customer Service
  • Flexible Schedule
  • Conflict Resolution
  • Teamwork
  • Upselling strategies
  • Retail Store Operations
  • Goal-Oriented

Websites

Accomplishments

  • Appointed as the head girl of my high school., 04/2013 - 03/2014
  • Successfully completed training in a renowned food chain., 03/2019 - 11/2019
  • Awarded as the employee of the month for efficient work, 08/2016 - 09/2016
  • Expertly trained front-end team member, 03/2019 - 02/2020
  • Rewarded as the employee of the month for excellent customer service, 05/2019 - 06/2019
  • Commended for successfully implementing new training programs that improved team productivity and morale through Leadership Excellence Recognition, 02/2021-03/2021
  • Recognized for outstanding leadership and exceptional performance in driving team success and store profitability, 05/2021-06/2021
  • Recognized for delivering outstanding customer service and receiving the highest number of positive customer feedback forms by receiving a $50 gift voucher, 11/2022, 03/2023, 08/2023, 04/2024

Personal Information

Title: University Student

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Punjabi, Full Professional Proficiency

Hobbies and Interests

  • Yoga
  • Acting
  • Travelling
  • Doing Volunteer Work
  • Skincare and Makeup
  • DIY and Crafting
  • Fashion and Styling
  • Team sports

References

References available upon request.

Timeline

Retail Sales Professional

David Jones
08.2022 - Current

Team Leader

Officeworks
06.2020 - 05.2022

In-Store Team Member

Domino's Pizza
03.2019 - 11.2019

Cashier

Modern Bazaar
06.2016 - 08.2017

Student Body Head Girl

Maxfort School
04.2013 - 03.2014

Bachelor of Arts - Psychology

University of Melbourne

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Harsimran Chugh