Sahib Dhawan
Melton,VIC
Summary
Proven team leader with a track record of enhancing customer satisfaction at Delaware North through exceptional service and effective communication. Skilled in food and beverage preparation and client rapport-building, consistently achieving high satisfaction ratings. Demonstrated ability to improve daily workflows and foster team collaboration, contributing to a positive and efficient work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Probe Group
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Facilitated communications through management of inbound and outbound customer calls.
Food and Beverage Attendant
Delaware North
05.2019 - 08.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Placement Intake Worker
Monash Hospital Clayton
04.2021 - 04.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Food and Beverage Attendant
Delaware North
07.2016 - 04.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Certificate IV - Nursing
Apes Education
Unit A11/2A Westall Rd, Clayton Vic 316811.2024
Certificate III - Nursing
Certificate3 in Individual Support
Unit A11/2A Westall Rd, Clayton Vic 316806.2024
Skills
- Written and Oral Communications
- Good Listening Skills
- Customer Support
- Client Rapport-Building
- Daily Workflow Improvement
- Good communication
- Respectful
- Team leader Qualities
- Teamwork and Collaboration
- Food and Beverage Preparation
Languages
English, Punjabi, Hindi
Professional Working
Timeline
Placement Intake Worker
Monash Hospital Clayton
04.2021 - 04.2021
Customer Service Agent
Probe Group
08.2020 - Current
Food and Beverage Attendant
Delaware North
05.2019 - 08.2021
Food and Beverage Attendant
Delaware North
07.2016 - 04.2019
Certificate IV - Nursing
Apes Education
Certificate III - Nursing
Certificate3 in Individual Support
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