Harsimranjeet Kaur
Summary
Proven in enhancing customer satisfaction, I excelled at Spice N Ice by mastering menu knowledge and efficiently resolving complaints, boosting guest experiences. Skilled in food preparation and team collaboration, my ability to maintain cleanliness and order under pressure stands out. My contributions have significantly improved service delivery and workplace morale.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Spice N Ice
08.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Processed customer payments and balanced cash drawers.
Cook
Cucina By Liquid
02.2021 - 03.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Counter Service Pizza Maker
Crust Gourmet Pizza Bar
01.2020 - 12.2021
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
- Accurately operated cash register to process customer payments.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Kitchen Staff Member
Hogs Breath Cafe
02.2019 - 01.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Certificate 4 in Commercial Cookery
Sunraysia Institute of TAFE
Mildura, VIC11.2020
Diploma of Hospitality Management
Sunraysia Institute of TAFE
Mildura, VIC11.2020
Skills
Order Taking
Greeting guests
Cleanliness
Memory retention
Handling Complaints
Team Collaboration
Money Handling
Payment Processing
Food Preparation
Tableside Service
Dining area maintenance
Food station setup
Cooking
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Professional Working
Timeline
Front of House Staff Member
Spice N Ice
08.2021 - Current
Cook
Cucina By Liquid
02.2021 - 03.2024
Counter Service Pizza Maker
Crust Gourmet Pizza Bar
01.2020 - 12.2021
Kitchen Staff Member
Hogs Breath Cafe
02.2019 - 01.2020
Certificate 4 in Commercial Cookery
Sunraysia Institute of TAFE
Diploma of Hospitality Management
Sunraysia Institute of TAFE
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