Overview
Work History
Education
Certification
Hobbies
Languages
References
Timeline
Generic

Hartley Lucas

Canberra,ACT

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Harvac Group, Wilma And The Pearl
05.2023 - Current
  • Demonstrated effective communication skills when experiencing periods of overflow, serving over 400 dishes on an average shift, while maintaining focus on customer satisfaction.
  • Built on ability to work coordinately and efficiently as a team, while developing fair leadership skills when given further responsibility, as well as when tasked with training new employees.
  • Demonstrated ability to take payments on an EFTPOS machine and built upon attention to detail skills when putting orders through, striving for complete accuracy reflected in high numbers of personal 5-star reviews.
  • Exceptional customer service ability growth demonstrated through increasing sales numbers and the meeting of set quotas.
  • Communicated questions and concerns effectively to a manager, both during shift verbally and out of shift written, maintaining professional conduct, as seen in a strong lack of miscommunication issues.

Sommelier

Huntington Estate Winery
09.2022 - 01.2023
  • Upheld the Responsible Service of Alcohol certificate and learnt about the production of wine processes while serving large groups of tastings relaying information in order to increase sales, demonstrating marketing ability.
  • Remained streamlined during shifts and gained experience in customer service abilities, reflected in an increase in personal sale quotas during my employment.
  • Ensured a consistent standard of accuracy by redirecting unknown questions as asked by customers to a more senior and knowledgeable coworker, striving to learn from their skills.
  • Occasionally assisted in the fixing of machinery on-site, demonstrating critical thinking skills, creativity and problem-solving ability reflected in successful equipment restoration.

Pharmacy Assistant

Blooms The Chemist
06.2021 - 01.2022
  • Demonstrated leadership and problem-solving ability when remaining calm and focused when faced with periods of high customer volumes during short-staffed shifts, maintaining positive customer experiences.
  • Used a till system, handling both cash and online payments, ensuring the utmost attention to detail, reflected in a balance of payments.
  • Demonstrated growth when moved to dispensary work, in which customer confidence and privacy before and after serving was entrusted within the role and entirely adhered to.

Education

Bachelor of Political Science - Social Sciences

Australian National University
Canberra, ACT
07.2026

High School Diploma -

St Matthews Catholic School
Mudgee
09.2022

Certification

  • Responsible Service of Alcohol License - 2022 to present
  • First Aid Certificate - 2021 to present

Hobbies

- Interests in social touch football

- Interests in cooking, trying new flavours and attempting challenging recipes to grow upon skill to share with others

- Social activities with friends often, including movies, dinner, and other creative plans

- Member of Mudgee Sunrise Rotary Club from 2019 - present

  • Assist in Community Events, i.e. Carols by Candlelight, Local Cinema Screenings
  • Attend meetings and stay up-to-date with community events

- Technologically proficient in different software platforms, spend time practicing skills

Languages

Polish
Professional Working

References

Available on Request

Timeline

Waitress

Harvac Group, Wilma And The Pearl
05.2023 - Current

Sommelier

Huntington Estate Winery
09.2022 - 01.2023

Pharmacy Assistant

Blooms The Chemist
06.2021 - 01.2022

Bachelor of Political Science - Social Sciences

Australian National University

High School Diploma -

St Matthews Catholic School

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Hartley Lucas