Haruka Saito
Darwin,NT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Making Donuts
Mochi Donuts
04.2023 - 08.2023
- made a doughnut, thinking of everyone's smiles
- made a doughnut quickly in time for delivery
Waitress
Masuya Japanese Restaurant
03.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Receptionist
Kubota Dental Clinic
08.2020 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Crew Member
MOS Burger
05.2017 - 08.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
General Studies
Ashikaga South High School
Tochigi, Japan03.2020
Skills
- Customer Needs Assessments
- Supporting Personal Needs
- Bill Payment
- Office Management
- Dental Staff Assistance
- Time Management
- Table Setting Knowledge
- Stocking and Replenishing
- Teamwork and Collaboration
- Store Opening and Closing
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Making Donuts
Mochi Donuts
04.2023 - 08.2023
Waitress
Masuya Japanese Restaurant
03.2023 - 08.2023
Receptionist
Kubota Dental Clinic
08.2020 - 10.2022
Crew Member
MOS Burger
05.2017 - 08.2020
General Studies
Ashikaga South High School
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