Harun Ahmed
Sydney,NSW
Summary
Dedicated and experienced professional with a proven track record in client relations with Dream Maker Community Services . Skilled in building strong relationships with clients, providing exceptional customer service, and ensuring their needs are met effectively. Adept at assisting HR departments with hiring and onboarding processes, leveraging extensive experience in disability support to understand the unique requirements of candidates. Possesses certification to provide RPA (Restrictive Practice Administration) training to workers, enabling organisations to enhance operational efficiency. Combining a deep understanding of disability support with strong interpersonal skills, committed to making a positive impact on the lives of individuals with disabilities and fostering inclusive workplaces.
Overview
6
6
years of professional experience
Work History
Client Relations Manager
Dream Maker Community Services
2022.11 - Current
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Completed client surveys and service reviews to identify areas for improvement.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Achieved main targets and KPI's set by HR leadership.
- Network with other services providers.
Disability Support Worker
Dream Maker Community Services
2021.10 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transport clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Collaborated with healthcare providers to drive continuity of care.
Fresh Produce Team Member
Coles supermarket Woodcroft
2017.09 - Current
- Grocery and retail night filling and at times receiving and checking stock, Fresh produce team member, receiving stock, checking and replenishing and if required filling to shelfs as required
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
Student Learning Support Officer
Colyton High School
2019.08 - 2021.09
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Providing supports to students in class room environment with a learning disability.
Disability Support Worker
Leap Community Services
2019.04 - 2020.02
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
Education
Bachelor of Science - Medical Science
Western Sydney University
Sydney, NSW04.2023
High School Diploma -
Colyton High School
St. Mary's, NSW09.2018
Skills
- Team worker
- Human Resources Department Processes
- Communication skills
- Site Visits
- Customer Engagement
- Problem-Solving Aptitude
- Maintaining Clean Work Areas
- Customer Retention
- Client Relationship Management
- Effective Customer Communication
- Microsoft Office Suite
- Recruitment and Hiring
- Staff Training
Cars
In my free time I like working on my cars as some me time activity.
Timeline
Client Relations Manager
Dream Maker Community Services
2022.11 - Current
Disability Support Worker
Dream Maker Community Services
2021.10 - Current
Student Learning Support Officer
Colyton High School
2019.08 - 2021.09
Disability Support Worker
Leap Community Services
2019.04 - 2020.02
Fresh Produce Team Member
Coles supermarket Woodcroft
2017.09 - Current
Bachelor of Science - Medical Science
Western Sydney University
High School Diploma -
Colyton High School
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