Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harvey Bliss

Brisbane,Queensland

Summary

Reliable team member with independent approach to handling high-volume customer loads. Friendly, open and committed to building customer base by providing positive service.

Excellent relationship-builder, team-leader and multitasker always ready to support team needs. Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets.


Overview

9
9
years of professional experience

Work History

Bar Supervisor

Alberts Schloss
01.2022 - 06.2023
  • Working as a bar supervisor, I was able to gain an insight into working the hospitality sector to a managerial scale.
  • Running and overseeing shifts of over 30+ staff. Conducting fruit order par levels, team meetings/presentations, guest complaints, team 121's and closing/opening the bar to a high standard.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Being fully aware of guest/customer interactions and preventing excessive intoxication levels.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Bar Specialist

Alberts Schloss
02.2021 - 01.2022
  • Bar specialist focus point was speed of service while achieving service to a high standard, and team training for new members of staff.
  • This job title allowed me to expand my skills and knowledge within the hospitality sector, to use it in my day to day life.
  • To orchestrate trial shifts and to run initial training for new team members.
  • To organise training sessions for speed and service and other focal areas.
  • Maintained composure and work quality while under stress.

Bartender

Alberts Schloss
02.2019 - 02.2020
  • Working an Award-winning venue, this job gave gained my experience with serving a high customer volumes during peak shifts.
  • Performed opening and closing duties to a professional standard, setting up for incoming shifts,
  • Kept the bar presentable and well-stocked to meet customer needs. Gained key communication skills needed for a role of a bartender.
  • Increase my knowledge of classic cocktails and off menu cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Royal Foresters Ascot
07.2018 - 12.2018
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Working well under pressure during peak shifts.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Strengthening my core knowledge with cocktails wines and spirits.

Bartender

O’Neils Irish Pub
01.2018 - 06.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Bartender

Browns Cocktail Bar and Brasserie
02.2017 - 12.2017
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Store Assistant

Aldi
08.2015 - 02.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Sales Associate

Levi
10.2014 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Undergraduate Degree - Film And Media Studies

Manchester Metropolitan University
07.2020

Skills

  • Guest Satisfaction
  • Staff Scheduling
  • Strategic Planning
  • Guest Interaction
  • Staff Training
  • Teamwork and Collaboration
  • Mentoring
  • Service Delivery Management
  • Cocktail Knowledge
  • Working in fast paced environments
  • Shift Scheduling

Timeline

Bar Supervisor

Alberts Schloss
01.2022 - 06.2023

Bar Specialist

Alberts Schloss
02.2021 - 01.2022

Bartender

Alberts Schloss
02.2019 - 02.2020

Bartender

Royal Foresters Ascot
07.2018 - 12.2018

Bartender

O’Neils Irish Pub
01.2018 - 06.2018

Bartender

Browns Cocktail Bar and Brasserie
02.2017 - 12.2017

Store Assistant

Aldi
08.2015 - 02.2016

Sales Associate

Levi
10.2014 - 07.2015

Undergraduate Degree - Film And Media Studies

Manchester Metropolitan University

Similar Profiles

CREATE PROFILE
Harvey Bliss