Harvey Bliss
Brisbane,Queensland
Summary
Reliable team member with independent approach to handling high-volume customer loads. Friendly, open and committed to building customer base by providing positive service.
Excellent relationship-builder, team-leader and multitasker always ready to support team needs. Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets.
Overview
9
9
years of professional experience
Work History
Bar Supervisor
Alberts Schloss
Manchester, United Kingdom
01.2022 - 06.2023
- Working as a bar supervisor, I was able to gain an insight into working the hospitality sector to a managerial scale.
- Running and overseeing shifts of over 30+ staff. Conducting fruit order par levels, team meetings/presentations, guest complaints, team 121's and closing/opening the bar to a high standard.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Being fully aware of guest/customer interactions and preventing excessive intoxication levels.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Bar Specialist
Alberts Schloss
Manchester
02.2021 - 01.2022
- Bar specialist focus point was speed of service while achieving service to a high standard, and team training for new members of staff.
- This job title allowed me to expand my skills and knowledge within the hospitality sector, to use it in my day to day life.
- To orchestrate trial shifts and to run initial training for new team members.
- To organise training sessions for speed and service and other focal areas.
- Maintained composure and work quality while under stress.
Bartender
Alberts Schloss
Manchester, United Kingdom
02.2019 - 02.2020
- Working an Award-winning venue, this job gave gained my experience with serving a high customer volumes during peak shifts.
- Performed opening and closing duties to a professional standard, setting up for incoming shifts,
- Kept the bar presentable and well-stocked to meet customer needs. Gained key communication skills needed for a role of a bartender.
- Increase my knowledge of classic cocktails and off menu cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Royal Foresters Ascot
Ascot, London
07.2018 - 12.2018
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Working well under pressure during peak shifts.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Strengthening my core knowledge with cocktails wines and spirits.
Bartender
O’Neils Irish Pub
Manchester United Kingdom
01.2018 - 06.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Bartender
Browns Cocktail Bar and Brasserie
02.2017 - 12.2017
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Store Assistant
Aldi
Cambridge, United Kingdom
08.2015 - 02.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Sales Associate
Levi
Cambridge, United Kingdom
10.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Undergraduate Degree - Film And Media Studies
Manchester Metropolitan University
07.2020
Skills
- Guest Satisfaction
- Staff Scheduling
- Strategic Planning
- Guest Interaction
- Staff Training
- Teamwork and Collaboration
- Mentoring
- Service Delivery Management
- Cocktail Knowledge
- Working in fast paced environments
- Shift Scheduling
Timeline
Bar Supervisor
Alberts Schloss
01.2022 - 06.2023
Bar Specialist
Alberts Schloss
02.2021 - 01.2022
Bartender
Alberts Schloss
02.2019 - 02.2020
Bartender
Royal Foresters Ascot
07.2018 - 12.2018
Bartender
O’Neils Irish Pub
01.2018 - 06.2018
Bartender
Browns Cocktail Bar and Brasserie
02.2017 - 12.2017
Store Assistant
Aldi
08.2015 - 02.2016
Sales Associate
Levi
10.2014 - 07.2015
Undergraduate Degree - Film And Media Studies
Manchester Metropolitan University