Harvey Touma
Gold Coast
Summary
Hospitality professional with proven customer service expertise developed at Nando's. Demonstrates strong time management and teamwork skills to enhance guest experiences while adhering to health standards. Adaptable and efficient in fast-paced environments, consistently delivering quality service.
Demonstrates strong interpersonal skills and a friendly demeanor, with a commitment to excellence in hospitality. Quickly adapts to industry standards and best practices, ensuring consistent and attentive service. Eager to leverage and enhance communication and organizational skills in a hospitality role.
Dynamic professional with expertise in creating inviting environments and enhancing guest satisfaction. Strong communication and organizational skills facilitate effective reservation coordination and guest interaction management. Dedicated to delivering outstanding service and ensuring a seamless experience for all guests.
Overview
3
3
years of professional experience
Work History
Host/Hospitality Team Member/Grill Cook/Back of House Cook
Nandos Peri Peri
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Hospitality Worker
Grill'd
12.2024 - 03.2025
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Baker's Assistant
Benowa's Bakery
08.2023 - 10.2023
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared frostings and other toppings for cakes and pastries.
Delivery Driver
Dominos's Pizza
09.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Navigated using maps, executed oral and written directives, and employed GPS technology to optimize delivery routes.
Education
Barbering
Demi Internaational
Southport, QLD09-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- POS software
- Up-selling techniques
- Order accuracy
- Health standards
- Strong work ethic
- Quick-learning
- Willing to learn
- Multitasking and organization
- Efficient
- Grill cleaning
- Safe food handling
Timeline
Hospitality Worker
Grill'd
12.2024 - 03.2025
Host/Hospitality Team Member/Grill Cook/Back of House Cook
Nandos Peri Peri
08.2024 - Current
Baker's Assistant
Benowa's Bakery
08.2023 - 10.2023
Delivery Driver
Dominos's Pizza
09.2022 - 12.2022
Barbering
Demi Internaational
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