Harvi joshi
Unit 3, 197 School Rd, Brisbane,QLD
Summary
Dynamic customer service professional with a proven track record at 7-Eleven and business development, excelling in relationship building and sales cycle management. Adept at swiftly resolving issues, enhancing customer satisfaction, and driving revenue growth through effective communication and collaboration. Skilled in online sales strategies and committed to delivering tailored solutions that foster repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
7 eleven
Brisbane, QLD
07.2023 - Current
- De-escalated customer concerns while maintaining a calm, friendly demeanor.
- Conferred with customers via phone or in-person to provide product information and take orders.
- Assisted customers with product selection, inquiries, and complaints.
- Delivered accurate information about products or services available for sale or promotion.
- Supported sales team in driving growth through effective collaboration.
- Elevated customer satisfaction ratings by swiftly resolving issues and providing tailored solutions.
Front of House Staff Member
Tapri -Proudly desi || Old Monk modern Indian| Brisbane
Brisbane, QLD
07.2023 - 10.2024
- Greeted and talked pleasantly with customers to promote positive image for business.
- Answered phone inquiries, taking reservations and providing information as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Followed up with customers after their meal to ensure satisfaction.
- Collaborated with management to implement promotional events and special offers.
Business Development Executive
Shrine InfoTech
India
08.2021 - 01.2023
- Produced sales documents, finalized deals and filed records.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided product information to potential customers via phone, email, and online chat.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Optimized website, email campaigns and social media channels for SEO and usability.
- Performed data entry into company database systems accurately and quickly.
Education
Master of Science - Information Technology
University of Southern Queensland
Toowoomba, QLD02-2025
Skills
- Customer service
- Sales cycle management
- Client service
- Online sales strategies
- Relationship building
- Lead database management
- Opening and closing procedures
- Exceptional communication skills
- Brand communication
- Email management
- Teamwork skills
Declaration
- I confirm that the information provided above is true to the best of my knowledge and belief. Thank you.
Timeline
Customer Service Attendant
7 eleven
07.2023 - Current
Front of House Staff Member
Tapri -Proudly desi || Old Monk modern Indian| Brisbane
07.2023 - 10.2024
Business Development Executive
Shrine InfoTech
08.2021 - 01.2023
Master of Science - Information Technology
University of Southern Queensland
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