Hasan Daif
Sydney,NSW
Summary
Dynamic Dispatch Manager with a proven track record at Metroll, enhancing operational efficiency through innovative route planning and staff training. As an expert in DOT compliance and customer communication, I fostered a safety-first culture and significantly improved delivery accuracy, ensuring high levels of customer satisfaction and streamlining dispatch processes.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
Metroll
03.2023 - 02.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Freight Coordinator
The Shipper
06.2018 - 02.2020
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Increased staff efficiency through comprehensive training programs focused on process improvements and best practices.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
Education
Associate of Science - International Relations And Counter Terrorism
Swinburne University of Technology
Melbourne, VIC04-2026
Associate of Applied Science - Clinical Management
Auckland University of Technology
Auckland02-2020
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Customer communication
- Fleet maintenance
- Multiple project coordination
- Field call management
Timeline
Dispatch Manager
Metroll
03.2023 - 02.2024
Freight Coordinator
The Shipper
06.2018 - 02.2020
Associate of Science - International Relations And Counter Terrorism
Swinburne University of Technology
Associate of Applied Science - Clinical Management
Auckland University of Technology
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