Hasan Daif
Sydney,NSW
Summary
Dynamic Dispatch Manager with a proven track record at Metroll, enhancing operational efficiency through innovative route planning and staff training. As an expert in DOT compliance and customer communication, I fostered a safety-first culture and significantly improved delivery accuracy, ensuring high levels of customer satisfaction and streamlining dispatch processes.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
Metroll
03.2023 - 02.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Freight Coordinator
The Shipper
06.2018 - 02.2020
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Increased staff efficiency through comprehensive training programs focused on process improvements and best practices.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
Education
Associate of Science - International Relations And Counter Terrorism
Swinburne University of Technology
Melbourne, VIC04-2026
Associate of Applied Science - Clinical Management
Auckland University of Technology
Auckland02-2020
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Customer communication
- Fleet maintenance
- Multiple project coordination
- Field call management
Timeline
Dispatch Manager
Metroll
03.2023 - 02.2024
Freight Coordinator
The Shipper
06.2018 - 02.2020
Associate of Science - International Relations And Counter Terrorism
Swinburne University of Technology
Associate of Applied Science - Clinical Management
Auckland University of Technology
Similar Profiles
Nandini JoshiNandini Joshi
Accounts Receivable Officer at MetrollAccounts Receivable Officer at Metroll
Todd BenderTodd Bender
Machine Operator at MetrollMachine Operator at Metroll
Kira MacdonaldKira Macdonald
Sales Assistant at MetrollSales Assistant at Metroll
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Amy MalekAmy Malek
Volunteer - Art Assistant at Sydney FestivalVolunteer - Art Assistant at Sydney Festival