Hasan Jehangir
Perth
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
PHI Services and Process Analyst
WA Primary Health Alliance
3 2023 - Current
- Continuous monitoring of PHI Services and release management working with internal and external technical teams to deploy updates and features as related to business needs.(ITIL4)
- Collaborate with stakeholders to design IT services, including service catalogs, service levels, and service offerings, ensuring alignment with business requirements
- Proactively identify and address recurring service problems, conducting root cause analysis and implementing preventive measures
- Identified bottlenecks within workflows, implementing solutions that bolstered overall throughput capacity.
- Improved process efficiency by analyzing workflows and identifying areas for optimisation
- Strong Familiarity with Agile or Scrum methodologies for software development and release
- Managed vendor relationships to ensure timely delivery of products and services as per contractual agreements.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Championed a culture focused on innovation and continuous learning as part of broader commitment to ongoing process improvement.
- SLA monitoring and management with MSP (NW Computing)
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined IT service management processes by implementing ITIL frameworks.
- Defined and documented scope of projects for distribution to team.
- Organized system operating procedures to strengthen controls.
- Improved system availability and performance with proactive incident management.
Senior Consultant- Core Business Operations (Health)
Deloitte
09.2022 - 03.2023
- Deep understanding of healthcare trends, issues and opportunities to support health clients with growth strategies and innovation to service operations
- Drive operational improvements, enhance business strategy, negotiate market challenges, and revitalize customer experience with Deloitte's suite of industry solutions
- PMO Mobilisation and delivery lead for Health client including PMO framework, reporting cadences, risk capture and schedule coordination
- Proven ability to develop evaluation and pirortitisation frameworks based on business requirements to support with service planning
- Strong capability to undertake service analysis to optimise information flow and provide management with tangible insights to improve service planning
- Proven ability to lead and faciliate workshops with senior stakeholders and management
- Regurlarly provided support to junior team members with career guidance
- High level understanding of technology trends, how they are affecting the industry (Health) e.g Virtual care deployment, Digital Health Strategies, Telecare and Telehealth
- Supported innovative models of care design for healthcare clients to improve efficiences and system intergration including analysis of the role of health technology
- Supported several Public Sector clientele to improve operational efficiences, reduce wasteage and acheieve goals aligned to business strategy.
Business and Performance Analyst
Primary Health Insights- National Primary Health Network
03.2022 - 08.2022
- Gather, capture, research and assess user requests as required to enhance PHI platform and service experience, working closely with technical teams to assess feasibility and developing business requirements documents including deployment coordination
- Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
- Evaluated current processes to develop improvement plans.
- Coordinated and led Data Community of Practice, closley engaging with national PHNs to increase colloboration and showcase PHI platform use
- Provided Governance support to PHI User Group (Governance group), providing regular updates to PHI Steer Co
- Regularly coordinated service delivery meetings with PHNs to provide platform usage updates and assist with PHI troubleshooting
- Coordinated the development of training materials, user documentation
- Performed Gap analysis of PHI service needs and identified opportunities for improvements to enhance PHI service for stakeholders
- Supported the development of PHI roadmap and 3 year strategy
- Performance management meetings with external vendor for platform and service optimisation.
Project Manager
WA Primary Health Alliance
12.2020 - 02.2022
- Project methodology and principles
- Agile DSDM certified
- Robust stakeholder relationship management and navigation
- Workshop planning and execution to drive program/project requirements
- Robust User requirement gathering and story mapping processing skills
- Management of project risks and application of risk treatment where necessary through escalation, discussion and collaboration
- High-level demonstrated project management skills including scoping, initiation, planning and risk mitigation
- Building/designing program efficiencies, processes and governance including quality control parameters
- High level program reporting skills: status reports, project briefings and steer co briefings
- High-level organisation and time management skills, with the ability to manage multiple competing time pressures and priorities effectively.
Primary Care Consulting Services
Private
12.2020 - 06.2021
- IT requirements scoping and requirements gathering for health practice IT infrastructure
- Strong Primary care performance optimisation and business improvements skills
- Primary heath service deisgn and operational workflows
- Customer portals/telehealth infrastructure scoping
- Evidence based health improvement processes and optmisation
- Strategic and Operational Health management skills
- Advanced understanding of Safety and Quality in Healthcare
- Robust stakeholder engagement and conflict resolution skills.
Operations Manager
Smart Paeds
01.2017 - 01.2019
- Advanced level website content requirement gathering and maintenance
- Encourage governance and social responsibility
- Encourage employee motivation, professional development and satisfaction
- IT requirements gathering, implementation and maintenance
- Conduct regular staff training, meetings and appraisals
- Comprehensive understanding of the Medicare Benefits Schedule
- Ensuring the practice building and work spaces are conducive to a safe and practical work environment
- Leading risk management and quality improvement processes.
Education
BsC Medical Science -
Curtin University
01.2013 - 04.2017
Digital Health Strategy and Change - undefined
RMIT
11.2021 - 05.2021
DSDM Agile PM foundation & Practioner - undefined
Institution/Place of Education
Introduction To Artificial Intellegence
04.2001 -
Skills
User requirement gathering and Piroritisation
Service Optimisation (ITIL 4)
Service and process design
Digital Health Strategy & Change
Project management and coordination
Healthcare Service Planning
Requiremnts gathering
Agile Software development
Virtual care deployment and management
Requirements Gathering
Timeline
Senior Consultant- Core Business Operations (Health)
Deloitte
09.2022 - 03.2023
Business and Performance Analyst
Primary Health Insights- National Primary Health Network
03.2022 - 08.2022
Digital Health Strategy and Change - undefined
RMIT
11.2021 - 05.2021
Project Manager
WA Primary Health Alliance
12.2020 - 02.2022
Primary Care Consulting Services
Private
12.2020 - 06.2021
Operations Manager
Smart Paeds
01.2017 - 01.2019
BsC Medical Science -
Curtin University
01.2013 - 04.2017
Introduction To Artificial Intellegence
04.2001 -
PHI Services and Process Analyst
WA Primary Health Alliance
3 2023 - Current
DSDM Agile PM foundation & Practioner - undefined
Institution/Place of Education
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