A dedicated and highly organized professional with over 5 years of experience in corporate governance, project management, and community services, with a focus on Aboriginal and Torres Strait Islander entities. Demonstrated expertise in facilitating governance processes, fostering stakeholder engagement, and managing large-scale community development initiatives aligned with the Closing the Gap strategy. Proven ability to collaborate effectively with Aboriginal communities, enabling shared decision-making and sustainable outcomes. Skilled in managing complex projects across multiple regions, maintaining compliance with statutory regulations, and driving the successful implementation of programs that improve social, emotional, and economic well-being for Aboriginal and Torres Strait Islander people and communities. Seeking to leverage these skills in a senior professional role focused on strategic partnerships and community development.
· Reported to the store manager and being the main delegate officer for providing advice and guidance to the staff when the store manager is off duty for effective and efficient operations of the store
· Lead and coached team members from different cultural backgrounds across all the departments of the store.
· Initiated plans to improve customer relations, quality standards and service efficiency and resolving any complex customer and team conflicts.
· Responded to all the customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
· Trained in-store employees on customer services principles as well as on job training to team members for their regular growth in the role
· Ensured health and safety measures are in place for a safe and secure environment for customers and team
· Overall management of the store including but not limited to equipment, computers, printers, cash vending machines and tills, handheld scanning devices and alarm system associated with refrigeration, security, and other operating systems
· Provided operational reporting using Microsoft Office suite to the regional head office
· Ensured all policies and procedures are well understood by the staff to assure instore compliance as per the guidance of the head office, reporting of non-compliant issues and behaviors