Summary
Overview
Work History
Education
Skills
References
Timeline
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Hasanian Salmani

Hallam,VIC

Summary

Dynamic professional with a proven track record at YMCA, excelling in customer service and team collaboration. Skilled in conflict management and emergency response, I successfully enhanced community engagement initiatives and improved safety measures using my multilingual skills. A quick learner, I thrive in fast-paced environments, delivering exceptional results through effective interpersonal communication and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Safe Around School Team (Student Placement)

City of Casey Council
01.2025 - 06.2025
  • Launched community engagement initiatives to enhance local participation.
  • Developed school programs focusing on safe traffic education for students.
  • Coordinated planning for walk-to-school activities promoting pedestrian safety.
  • Establish a safe around school team to improve safety measures by 2025.

Duty Captain - CASEY ARC

Aligned Leisure
03.2024 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and manage diverse teams to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Traffic Management

Australian Traffic and Labour / CCL
01.2023 - Current
  • Collaborated with local law enforcement agencies on traffic management plans for film production locations.
  • Ensured compliance with safety regulations and industry standards in traffic management.
  • implement traffic management plans for construction sites, special events, and road works.
  • Organised traffic management around sites where heavy machinery was being operated in order to maintain safe working conditions for personnel on site.

Warehouse Picker

CAMPION
01.2022 - 08.2023
  • Trained new staff on safety protocols and operational procedures.
  • Prepared items for shipment by packing, labeling, and documenting orders.
  • Verified accuracy of picked items against pick list or customer order.
  • Conducted routine maintenance checks on equipment used in the warehouse facility.

Duty Manager - Doveton pool in park & Casey ARC

YMCA
01.2020 - 03.2024
  • Supervised daily operations at community center ensuring smooth service delivery.
  • Managed customer inquiries and resolved issues promptly and professionally.
  • Responded promptly to any emergency situations that arose during shifts.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Delegated tasks appropriately amongst team members according to individual skillsets.

Pool Lifeguard DANDENONG OASIS & Casey ARC

YMCA
01.2019 - 09.2023
  • Supervised pool activities to ensure safety and compliance with regulations.
  • Enforced swim rules and regulations to maintain a safe environment.
  • Enforced pool rules to maintain a secure and enjoyable environment for all patrons.
  • Responded promptly to emergencies, providing first aid and CPR as needed.
  • Educated patrons on water safety practices and healthy swimming habits.
  • Communicated safety guidelines clearly to patrons using my multi language skills.

Customer service (Work Experince)

Myer
01.2018 - 01.2018

Developed customer relationships by providing excellent customer service.

  • Monitored customer service inquiries regarding book cover designs.
  • Maintained high standards of customer service.
  • Provided customer service at the front desk.
  • Provided superior customer service at all times.

Education

BACHELOR - CRIMINOLOGY AND CRIMINAL JUSTICE

Federation University Australia
VIC
07-2025

VCE YEAR 12 -

Fountain Gate Secondary College

First aid - HLTAID009/HLTAD011

Life Saving Victoria

Pool LifeGuard & CPR -

Life Saving Victoria

High Risk License -

Work Safe

Skills

  • Conflict Management and Negotiation
  • Multi-language (Hindi, Persian, Urdu, Dari, Hazaragi, & English)
  • Customer service
  • Team collaboration
  • Traffic management
  • Emergency response / First aid
  • Microsoft Word
  • Interpersonal communication
  • Safety compliance
  • Computer skills
  • Teamwork and collaboration
  • Supervision and leadership
  • Problem-solving
  • Self-Directed
  • Community engagement
  • Quick learner

References

  • Matthew DP, Assistant Centre Manager, 0425148522
  • Shoaib M, Operation - OASIS, 041679566
  • Neil Uwins, Assistant Principal - School, 0400092858
  • Ramzan, Life Saving Victoria - Lead Coordinator, 0419242985
  • Melanie Peterseen, Road Safety Education Officer - Supervisor, 0456291407
  • Lisa Roberts, Safe Around School Officer - City of Casey, +61 3 9709 9373
  • Abby M, Casey Leisure Centre - LG Coordinator, 0493174016
  • Imogn Muscrows, Supervisor - Myer, 87626839

Timeline

Safe Around School Team (Student Placement)

City of Casey Council
01.2025 - 06.2025

Duty Captain - CASEY ARC

Aligned Leisure
03.2024 - Current

Traffic Management

Australian Traffic and Labour / CCL
01.2023 - Current

Warehouse Picker

CAMPION
01.2022 - 08.2023

Duty Manager - Doveton pool in park & Casey ARC

YMCA
01.2020 - 03.2024

Pool Lifeguard DANDENONG OASIS & Casey ARC

YMCA
01.2019 - 09.2023

Customer service (Work Experince)

Myer
01.2018 - 01.2018

BACHELOR - CRIMINOLOGY AND CRIMINAL JUSTICE

Federation University Australia

VCE YEAR 12 -

Fountain Gate Secondary College

First aid - HLTAID009/HLTAD011

Life Saving Victoria

Pool LifeGuard & CPR -

Life Saving Victoria

High Risk License -

Work Safe
Hasanian Salmani