Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Hasena Rauf

Clyde,VIC

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Melbourne Pathology
01.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

COVID-19 Tester

Melbourne Pathology
05.2021 - Current
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Set up, maintained and verified sterility of lab equipment and tools.

Pick Packing

OZ Staff
01.2021 - 05.2021
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Kitchen Hand

John Hunter Hospital
09.2019 - 09.2019
  • Work Placement for 2 Weeks
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained composure and work quality while under stress.

Bakery Sales Assistant

Coles Waratah
02.2018 - 03.2019
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Maintained safe food handling standards at all times.
  • Experienced industrial Ovens
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted customers by answering questions and fulfilling requests.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.

Education

Some College (No Degree) -

Callaghan College
Jesmond Newcastle NSW

Hairdressing -

Hunter Tafe
Newcastle, NSW
11.2020

High School Diploma -

Callaghan College Waratah Tech Campus
Waratah, NSW
11.2018

Skills

  • Excellent interpersonal abilities
  • Verbal and written communication
  • Sweeping and mopping
  • Preparation techniques
  • Safety Standards
  • Office Management
  • Multi-line telephone operation
  • Basic accounting
  • Barcode Scanners
  • Appointment management

Certification

  • Certificate II in kitchen operation
  • Cultural Achievement
  • Certificate of Appreciation
  • WTC Gold Award (November 2018)

Additional Information

  • Dee (Site manager) 0413 005 735
  • Hana (Site Lead) 0401 996 209 E. hana_riyaz24@hotmail.com
  • Rehmat Sharifi 0469 798 945
  • Shegarfa (RN) 0450 360 829 E. shegarfa@outlook.com


Timeline

Receptionist

Melbourne Pathology
01.2023 - Current

COVID-19 Tester

Melbourne Pathology
05.2021 - Current

Pick Packing

OZ Staff
01.2021 - 05.2021

Kitchen Hand

John Hunter Hospital
09.2019 - 09.2019

Bakery Sales Assistant

Coles Waratah
02.2018 - 03.2019

Some College (No Degree) -

Callaghan College

Hairdressing -

Hunter Tafe

High School Diploma -

Callaghan College Waratah Tech Campus

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Hasena Rauf