Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hashan Henage Don

Clyde,VIC

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

3
3
years of professional experience

Work History

Cleaning Supervisor

Downer Group
12.2020 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Cleaning Supervisor

Ominta Commercial & Leisure Cleaning
10.2022 - 12.2023
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Established and enforced safety protocols and guidelines for staff.

Education

Advanced Diploma - Tourism And Hospitality Management

Academies Australasia Polytechnic
Melbourne, VIC
08.2020

Advanced Diploma - Tourism And Hospitality Management

William Angliss Institute of TAFE
Melbourne, VIC
09.2017

Skills

  • Quality Assurance
  • Waste Management
  • Scheduling and Planning
  • Chemical Handling
  • Client Relations
  • Customer Service
  • Problem Solving
  • Staff Training
  • Team Leadership
  • Equipment Maintenance

References

References available upon request.

Timeline

Cleaning Supervisor

Ominta Commercial & Leisure Cleaning
10.2022 - 12.2023

Cleaning Supervisor

Downer Group
12.2020 - Current

Advanced Diploma - Tourism And Hospitality Management

Academies Australasia Polytechnic

Advanced Diploma - Tourism And Hospitality Management

William Angliss Institute of TAFE

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Hashan Henage Don