HASHAN NALINDA
23 Greenwell Close Hampton Park,Australia
Summary
Motivated and reliable automotive professional with extensive hands-on experience in vehicle maintenance and repair, seeking a challenging and rewarding position in Sales Management. Bringing a proven track record of success in sales and customer service, with strong communication skills and a calm, confident demeanor. Known for delivering high-quality work in engine diagnostics, brake systems, and electrical troubleshooting, while ensuring customer satisfaction through effective teamwork and adaptability. Eager to apply my knowledge and skills in a dynamic environment to achieve exceptional results.
Overview
18
18
years of professional experience
Work History
Trade Person Assistant ( Motor Mechanic )
John Blair Automtoive
03.2024 - Current
- Vehicle Diagnostics: Using tools and technology to identify issues with a vehicle’s engine, transmission, brakes, electrical systems, and other components.
- Engine Repairs and Maintenance: Performing tasks such as replacing spark plugs, belts, hoses, and filters, as well as repairing or replacing damaged engines or engine parts.
- Brakes and Suspension: Inspecting, repairing, or replacing brakes, shock absorbers, struts, and other suspension components to ensure the vehicle’s safety and ride quality.
- Transmission Work: Diagnosing and repairing or replacing faulty transmissions, including manual and automatic systems.
- Electrical Systems: Diagnosing issues with car batteries, alternators, starters, and electrical wiring. This may include troubleshooting issues with the vehicle's lights, air conditioning, and other electronic features.
- Exhaust Systems: Repairing or replacing exhaust components like catalytic converters, mufflers, and pipes to reduce emissions and improve vehicle performance.
- Oil and Fluid Changes: Regularly changing the oil and checking fluid levels (coolant, brake fluid, transmission fluid, etc.) to keep the vehicle running smoothly.
- Tires and Alignments: Rotating, balancing, and replacing tires, as well as performing wheel alignments to ensure proper tire wear and handling.
- Vehicle Inspections: Conducting regular inspections to assess the overall condition of a vehicle and ensure it is roadworthy and meets safety standards.
- Customer Interaction: Explaining repairs to customers, providing cost estimates, and advising on routine maintenance to keep vehicles in good working order
Branch Manager (Sales/Workshop/Spare Parts)
United Motors Lanka PLC
03.2018 - 12.2019
- Company Overview: Mitsubishi Dealer
- Assisted in hiring, training, motivating, counselling, and monitoring the performance of all new- and used-vehicle sales personnel
- Directing and scheduling the activities of all department employees, ensuring proper staffing always
- Developed sales department budget and minimizing expenses
- Forecasted monthly goals and objectives for the department and for individual salespeople and provides them with the support to meet these goals
- Assisted in the development of improvement programs for salespeople
- Ensured dealership policies and procedures are understood and followed by salespeople
- Assisted sales manager in maintaining a balanced inventory based on customer and market statistics
- Assisted salespeople in closing deals when necessary
- Assisted sales manager in planning and leading sales meetings
- Understands, keeps abreast of and complies with federal, state, and local regulations that affect vehicle sales
- Mitsubishi Dealer
Assistant Manager – Sales (Truck and Bus)
United Motors Lanka PLC
08.2016 - 03.2018
- Company Overview: Mitsubishi Dealer
- Identified, evaluated and managed strategic risks and opportunities
- Ensured compliance with company and industry policies and procedures
- Increased the overall productivity of the branch by implementing relevant employee trainings, budgeting effectively, eliminating inefficiencies and capturing growth opportunities
- Maintained fruitful relationships with current customers and establish good relationships with new ones
- Developed and oversaw sales and marketing strategies
- Managed daily operations, especially customer service and finance activities, and make improvements as needed
- Mitsubishi Dealer
Executive – Sales (Truck and Bus)
United Motors Lanka PLC
09.2012 - 08.2016
- Company Overview: Mitsubishi Dealer
- Be the first point of contact between customers and the dealership
- Demonstrate features and options on all vehicles in inventory
- Answer basic questions about financing and other optional financial products
- Promote the company’s service and finance department with buyers to ensure customer loyalty
- Perform vehicle delivery for buyers after a purchase has been completed
- Routinely follow up with buyers to ensure continued satisfaction
- Contribute to dealership sales data by filling out standard reports
- Cold call prospective buyers to generate new business when necessary
- Mitsubishi Dealer
Trainee Sales Executive (Truck and Bus)
United Motors Lanka PLC
03.2011 - 09.2012
- Company Overview: Mitsubishi Dealer
- Mitsubishi Dealer
Customer Operations Executive
Suntel Ltd
04.2007 - 09.2009
- Answer incoming calls and respond to customers emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
Education
Diploma in Automotive Technology -
Central Australian College
01.2019
Advanced Diploma in Business Management -
Williams College
01.2011
GCE Advanced Level Examination -
Panthadumbara College
01.2007
GCE Ordinary Level Examinations -
Vidyartha College
01.2003
Skills
- Automotive Expertise: Engine Diagnostics, Brake Systems, Electrical Troubleshooting
- Sales & Customer Service: Sales Navigation, Customer Management, Active Listening
- Communication & Collaboration: Interpersonal Skills, Teamwork, Persuasive
- Leadership & Decision Making: Leadership, Problem Solving, Critical Thinking
- Organization & Time Management: Organizational Skills, Time Management, Results-Oriented
- Personal Attributes: Adaptable, Motivated, Dedicated, Growth Mindset
Languages
English
Sinhalese
Hindi
Timeline
Trade Person Assistant ( Motor Mechanic )
John Blair Automtoive
03.2024 - Current
Branch Manager (Sales/Workshop/Spare Parts)
United Motors Lanka PLC
03.2018 - 12.2019
Assistant Manager – Sales (Truck and Bus)
United Motors Lanka PLC
08.2016 - 03.2018
Executive – Sales (Truck and Bus)
United Motors Lanka PLC
09.2012 - 08.2016
Trainee Sales Executive (Truck and Bus)
United Motors Lanka PLC
03.2011 - 09.2012
Customer Operations Executive
Suntel Ltd
04.2007 - 09.2009
Advanced Diploma in Business Management -
Williams College
GCE Ordinary Level Examinations -
Vidyartha College
Diploma in Automotive Technology -
Central Australian College
GCE Advanced Level Examination -
Panthadumbara College
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