HASHAN NALINDA
John Blair Automtoive
23 Greenwell Close Hampton Park,Australia
18
years of professional experience
Motivated and reliable automotive professional with extensive hands-on experience in vehicle maintenance and repair, seeking a challenging and rewarding position in Sales Management. Bringing a proven track record of success in sales and customer service, with strong communication skills and a calm, confident demeanor. Known for delivering high-quality work in engine diagnostics, brake systems, and electrical troubleshooting, while ensuring customer satisfaction through effective teamwork and adaptability. Eager to apply my knowledge and skills in a dynamic environment to achieve exceptional results.
Work History
Trade Person Assistant ( Motor Mechanic )
2 Years 7 Months- Vehicle Diagnostics: Using tools and technology to identify issues with a vehicle’s engine, transmission, brakes, electrical systems, and other components.
- Engine Repairs and Maintenance: Performing tasks such as replacing spark plugs, belts, hoses, and filters, as well as repairing or replacing damaged engines or engine parts.
- Brakes and Suspension: Inspecting, repairing, or replacing brakes, shock absorbers, struts, and other suspension components to ensure the vehicle’s safety and ride quality.
- Transmission Work: Diagnosing and repairing or replacing faulty transmissions, including manual and automatic systems.
- Electrical Systems: Diagnosing issues with car batteries, alternators, starters, and electrical wiring. This may include troubleshooting issues with the vehicle's lights, air conditioning, and other electronic features.
- Exhaust Systems: Repairing or replacing exhaust components like catalytic converters, mufflers, and pipes to reduce emissions and improve vehicle performance.
- Oil and Fluid Changes: Regularly changing the oil and checking fluid levels (coolant, brake fluid, transmission fluid, etc.) to keep the vehicle running smoothly.
- Tires and Alignments: Rotating, balancing, and replacing tires, as well as performing wheel alignments to ensure proper tire wear and handling.
- Vehicle Inspections: Conducting regular inspections to assess the overall condition of a vehicle and ensure it is roadworthy and meets safety standards.
- Customer Interaction: Explaining repairs to customers, providing cost estimates, and advising on routine maintenance to keep vehicles in good working order
Branch Manager (Sales/Workshop/Spare Parts)
1 Year 9 Months- Company Overview: Mitsubishi Dealer
- Assisted in hiring, training, motivating, counselling, and monitoring the performance of all new- and used-vehicle sales personnel
- Directing and scheduling the activities of all department employees, ensuring proper staffing always
- Developed sales department budget and minimizing expenses
- Forecasted monthly goals and objectives for the department and for individual salespeople and provides them with the support to meet these goals
- Assisted in the development of improvement programs for salespeople
- Ensured dealership policies and procedures are understood and followed by salespeople
- Assisted sales manager in maintaining a balanced inventory based on customer and market statistics
- Assisted salespeople in closing deals when necessary
- Assisted sales manager in planning and leading sales meetings
- Understands, keeps abreast of and complies with federal, state, and local regulations that affect vehicle sales
- Mitsubishi Dealer
Assistant Manager – Sales (Truck and Bus)
1 Year 7 Months- Company Overview: Mitsubishi Dealer
- Identified, evaluated and managed strategic risks and opportunities
- Ensured compliance with company and industry policies and procedures
- Increased the overall productivity of the branch by implementing relevant employee trainings, budgeting effectively, eliminating inefficiencies and capturing growth opportunities
- Maintained fruitful relationships with current customers and establish good relationships with new ones
- Developed and oversaw sales and marketing strategies
- Managed daily operations, especially customer service and finance activities, and make improvements as needed
- Mitsubishi Dealer
Executive – Sales (Truck and Bus)
3 Years 11 Months- Company Overview: Mitsubishi Dealer
- Be the first point of contact between customers and the dealership
- Demonstrate features and options on all vehicles in inventory
- Answer basic questions about financing and other optional financial products
- Promote the company’s service and finance department with buyers to ensure customer loyalty
- Perform vehicle delivery for buyers after a purchase has been completed
- Routinely follow up with buyers to ensure continued satisfaction
- Contribute to dealership sales data by filling out standard reports
- Cold call prospective buyers to generate new business when necessary
- Mitsubishi Dealer
Trainee Sales Executive (Truck and Bus)
1 Year 6 Months- Company Overview: Mitsubishi Dealer
- Mitsubishi Dealer
Customer Operations Executive
2 Years 5 Months- Answer incoming calls and respond to customers emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
Education
Diploma in Automotive Technology
Advanced Diploma in Business Management
GCE Advanced Level Examination
GCE Ordinary Level Examinations
Skills
Automotive Expertise: Engine Diagnostics
Brake Systems
Electrical Troubleshooting
Sales & Customer Service: Sales Navigation
Customer Management
Active Listening
Communication & Collaboration: Interpersonal Skills
Teamwork
Persuasive
Leadership & Decision Making: Leadership
Problem Solving
Critical Thinking
Organization & Time Management: Organizational Skills
Time Management
Results-Oriented
Personal Attributes: Adaptable
Motivated
Dedicated
Growth Mindset
Languages
English
Sinhalese
Hindi
Timeline
Trade Person Assistant ( Motor Mechanic )
John Blair Automtoive
03.2024 - CurrentRead More
Branch Manager (Sales/Workshop/Spare Parts)
United Motors Lanka PLC
03.2018 - 12.2019Read More
Assistant Manager – Sales (Truck and Bus)
United Motors Lanka PLC
08.2016 - 03.2018Read More
Executive – Sales (Truck and Bus)
United Motors Lanka PLC
09.2012 - 08.2016Read More
Trainee Sales Executive (Truck and Bus)
United Motors Lanka PLC
03.2011 - 09.2012Read More
Customer Operations Executive
Suntel Ltd
04.2007 - 09.2009Read More
Williams College
Advanced Diploma in Business Management
Read More
Vidyartha College
GCE Ordinary Level Examinations
Read More
Central Australian College
Diploma in Automotive Technology
Read More
Panthadumbara College
GCE Advanced Level Examination
Read More