HASHANI PERERA
Melbourne
Summary
Versatile and dynamic professional with a proven track record at Vels Group Pvt Ltd, excelling in customer relations and multitasking. Demonstrated adaptability and problem-solving skills, enhancing team efficiency and fostering positive outcomes. Renowned for reliability and exceptional active listening abilities, contributing to significant improvements in client satisfaction and team collaboration.
Developed critical caregiving skills in high-demand healthcare environment, including effective communication and empathy. Excelled in providing patient support, managing daily activities, and ensuring comfort and safety. Seeking to transition into new field where these transferable skills can be applied to improve outcomes and foster positive relationships.
Healthcare professional with extensive experience in delivering personalized and compassionate care. Proven track record in supporting patient needs and enhancing their quality of life through effective communication and empathy. Known for strong collaboration skills and adaptability to changing care requirements.
Overview
16
16
years of professional experience
Work History
Customer Care Assistant
Vels Group Pvt Ltd
02.2024 - Current
Government School Teacher
Ranjan Vijerathna Maha Vidyalaya
01.2020 - 12.2023
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created study guides, research materials and syllabi for students.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed positive rapport with students of various and diverse backgrounds.
- Developed strong relationships with parents, leading to increased involvement in their child''s education.
Nursery Assistant
Little Star Kindergarten
02.2013 - 01.2014
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Enhanced children''s development by implementing age-appropriate educational activities and playtime.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
School Leave Volunteer Worker in Health Sector
Government Hospital
03.2009 - 12.2009
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted patients with activities of daily living, promoting independence and dignity.
Education
MBA - Business Administration And Management
Holmes Institute Ptv Ltd
MELBOURNE08-2026
No Degree - INDIVIDUAL SUPPORT (Individual & Disable)
INTERNATIONAL TRAINING EDUCATION COUNSEL
NSW06-2025
Bachelor of Arts - Communications
Bachelor of Communication Study
Eastern University Sri Lanka08-2017
Skills
- Complaint handling
- Multitasking and organization
- Time management
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Customer relations
- Stress management
- Punctuality and reliability
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
Languages
English
Professional Working
sinhalese
Native or Bilingual
Hindi
Limited Working
Interests
- Enjoy participating in meditation program for overall physical and mental well-being
- Participating in cultural exchange programs and homestays
- Gardening
- Cooking
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Music
Timeline
Customer Care Assistant
Vels Group Pvt Ltd
02.2024 - Current
Government School Teacher
Ranjan Vijerathna Maha Vidyalaya
01.2020 - 12.2023
Nursery Assistant
Little Star Kindergarten
02.2013 - 01.2014
School Leave Volunteer Worker in Health Sector
Government Hospital
03.2009 - 12.2009
MBA - Business Administration And Management
Holmes Institute Ptv Ltd
No Degree - INDIVIDUAL SUPPORT (Individual & Disable)
INTERNATIONAL TRAINING EDUCATION COUNSEL
Bachelor of Arts - Communications
Bachelor of Communication Study
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