HASHMEET KAUR
12 Rodway Walk, Tarneit, Melbourne,VIC
Summary
Dedicated and reliable professional seeking a Security Officer position in Melbourne, holding a Victorian Security Licence, Crowd Controller Licence, and certifications in First Aid and CPR. Strong foundation in customer service, communication, and problem-solving skills developed through extensive experience in hospitality and call centers. Recognized for enhancing customer relations and supporting sales teams, demonstrating adaptability to meet evolving needs while consistently achieving results. Committed to fostering team success with exceptional organizational skills that drive efficiency in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant / Customer Service
Banjo's Bakery Café
11.2024 - 09.2025
- Delivered exceptional customer service, processed transactions, supported customer inquiries, and ensured compliance with workplace standards.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays, ensuring appealing presentation.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial records.
Customer Service Representative
Call Centre
- Assisted customers over the phone, resolving enquiries and complaints to ensure customer satisfaction while maintaining accurate customer records.
- Handled customer inquiries and resolved issues through effective communication and problem-solving skills.
- Assisted in maintaining accurate records of customer interactions using CRM software.
- Processed orders and managed account updates, ensuring timely service delivery.
Education
Bachelor - ARTS
PUNJAB UNIVERSITY
CHANDIGARH 03-2021
Graduate Diploma - Early Childhood Education
Southern Cross Higher Education Institute
Australia03-2024
Skills
- Customer Service
- Sales Techniques
- Conflict Resolution
- Product Knowledge
- Teamwork
- Sales Techniques
- Detail-oriented observation
- Customer Engagement
- Emergency Response Awareness
- Crowd Control
Certification
- Victorian Security Licence
- Crowd Controller Licence
- First Aid Certificate
- CPR Certificate
- Full Working Rights in Australia
Languages
English
Hindi
Punjabi
Interests
- Drawing and Painting
- Interior Design
- Crafting and DIY Projects
- Dance
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Cooking
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Mindfulness Practices
Timeline
Sales Assistant / Customer Service
Banjo's Bakery Café
11.2024 - 09.2025
Customer Service Representative
Call Centre
Bachelor - ARTS
PUNJAB UNIVERSITY
Graduate Diploma - Early Childhood Education
Southern Cross Higher Education Institute