Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Hasib Ul Hossain bhuiyan

Bankstown,Australia

Summary

As a seasoned Receptionist and Office Administration Support professional, I bring forth a proven track record of managing front-desk operations, providing exceptional customer service, and supporting day-to-day office functions with efficiency. My expertise encompasses a robust suite of administrative skills, including document preparation, data entry, and scheduling, underpinned by a strong command of office software suites. I thrive in dynamic environments, adapting seamlessly to the multitasking demands of reception and administrative roles. With a warm, professional demeanor, I am adept at greeting clients, handling inquiries, and maintaining a welcoming atmosphere. My organizational talents and proactive approach have consistently improved office workflows and facilitated smooth business operations.

Overview

3
3
years of professional experience

Work History

Intern

Rental Sales Agent

AVIS & Budget Group
10.2022 - Current
  • Customer Service: Provide exceptional customer service by assisting clients with rental inquiries, reservations, and vehicle selection to ensure a positive rental experience
  • Sales and Revenue Generation: Achieve and exceed sales targets by upselling additional services, upgrades, and insurance options to maximize revenue for the company
  • Rental Agreements: Prepare rental agreements and explain terms and conditions clearly to customers, including rental duration, fees, and policies
  • Payment Processing: Handle payment transactions, process credit card payments, and manage cash transactions accurately
  • Team Collaboration: Collaborate effectively with colleagues and team members to ensure smooth operations and provide support during busy periods

Operation Theatre Assistant

Prince of Wales Hospital & Community Service (Health NSW)
10.2022 - Current
  • Preoperative Preparation: Assist in preparing the operating room by ensuring it is clean, properly stocked, and all necessary equipment is functioning
  • Patient Preparation: Help with patient positioning, draping, and transferring to the operating table while maintaining patient comfort and safety
  • Surgical Instrument Handling: Assist in setting up surgical instruments, equipment, and supplies for procedures, following strict sterilization and safety protocols
  • Documentation: Maintain accurate and detailed records of surgical procedures, including surgical counts of instruments, sponges, and needles
  • Equipment Maintenance: Participate in the cleaning, sterilization, and maintenance of surgical instruments and equipment
  • Emergency Response: Be prepared to respond to emergencies or unexpected events during surgery, such as cardiac arrest or equipment malfunctions
  • Infection Control: Adhere to strict infection control protocols to prevent the spread of infections within the operating room
  • Team Collaboration: Work closely with surgeons, nurses, anesthesiologists, and other healthcare professionals to ensure the smooth flow of surgical procedures
  • Medication and Fluid Administration: Assist with the administration of medications, intravenous fluids, and blood products as ordered by the surgeon or anesthesia team
  • Suction and Irrigation: Operate suction and irrigation equipment as directed by the surgical team to maintain a clear surgical field

Restaurant Manager

Chicken Boom
05.2022 - 10.2022
  • Staff Management: Oversee the recruitment, training, and scheduling of restaurant staff, ensuring a well-trained and motivated team
  • Customer Service: Maintain high levels of customer satisfaction by ensuring that guests receive prompt, friendly, and efficient service
  • Operations Management: Manage day-to-day restaurant operations, including inventory control, ordering supplies, and overseeing kitchen and dining area cleanliness
  • Financial Management: Monitor and manage the restaurant's budget, including cost control, pricing strategies, and revenue optimization
  • Sales and Marketing: Develop and implement marketing strategies to attract new customers and retain existing ones, leading to increased revenue

Education

Masters in data science -

Macquarie University
01.2023

Bachelor of Science in Applied Chemistry & Chemical Engineering -

University of Dhaka
01.2020

Skills

  • MS Office (Professional)
  • Database Management System (MySQL) (Professional)
  • Cloud App (Drive,Sheet,Doc,Slide)
  • Automatic Call Distributor (ACD): Avaya, Cisco, and Genesys
  • Customer Relationship Management (CRM): Salesforce, Zoho CRM, and Microsoft Dynamics 365
  • Interactive Voice Response (IVR):Twilio, NICE inContact
  • Predictive Dialer Systems:Five9, Dialpad, and RingCentral
  • Call Recording and Monitoring Software: Verint, CallRail, and OrecX
  • Workforce Management (WFM) Tools: Calabrio, and Verint
  • Scorebuddy, Talkdesk, and Avaya
  • Zendesk, Freshdesk, and LiveAgent
  • Cloud-Based Contact Center Solutions: Amazon Connect, RingCentral Contact Center, and Vonage
  • Confluence or SharePoint
  • Mail Distribution
  • Report Writing
  • Analytics
  • Spreadsheet Tracking

Availability

Available for 7 days Both Morning and Evening, Available for Rotating Shift, Available for Weekends

References

  • Md. Farid Khan, Manager, Operation Theatre, Prince of Wales Hospital & Community Service, 0470415787, Farid.Khan@health.nsw.gov.au
  • Nur-E Jannat Adhora, Senior Rental Sales Agent, Avis & Budget Group Sydney Airport, 04314572872, jannat18191@gmail.com
  • Abu Noman, Restaurant Owner, Chicken Boom, Hurstville, 0430370251

Timeline

Rental Sales Agent

AVIS & Budget Group
10.2022 - Current

Operation Theatre Assistant

Prince of Wales Hospital & Community Service (Health NSW)
10.2022 - Current

Restaurant Manager

Chicken Boom
05.2022 - 10.2022

Intern

Masters in data science -

Macquarie University

Bachelor of Science in Applied Chemistry & Chemical Engineering -

University of Dhaka

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Hasib Ul Hossain bhuiyan